Why choose OEX for Hobie? - Kayak Fishing Adventures on Big Water’s Edge

malibuj · 10-21-2008, 03:24 PM

Quote:

Originally Posted by JD

Speaking of OEX and their stellar customer service...I've had them replace many Malibu X-Factors that I've broken 3 of them the last 12 months. I seem to have had a bad run of defective boats and the guys @ OEX have always replaced them without question. Matter of fact, they have even delivered new boats to my house.

I do question the quality of Malibu boats, but never the service and integrity of OEX.

JD, sorry to hear of the issues you've had with your previous X-Factors. I am very happy that OEX has taken care of you. Please keep me in the loop with any issues that you might be having with your kayaks, I would like to know if there is anything amiss that I should know about.

Thank You,
Josh Eck
Sales Manager
Malibu Kayaks
josh@malibukayaks.com

JD · 10-21-2008, 03:53 PM

Malibuj,

I believe Brent@ Point Loma has kept you guys in the loop throughout the saga. I think the issue was a bad run of plastic(s) or somthing related to new manufacturer. I also recall it having to do with reaction to the pigment as new colors were introduced. 1st one was sand, then green and both cracked in the same place first or second time out. I am now on a shiny new red boat and so far so good.

I love the deisgn of the x-factor, just slightly concerned about QC. I'm certainly not writing you guys off. At this point i'll chock it up to bad luck, maybe 3rd time is the charm.

Is there anything you can do to make the X a bit faster? Maybe a turbo or super charger w/ a nitrous system. I may catch more fish than my buddies, but i can't keep up with em.

JD

riken19 · 10-21-2008, 04:07 PM

Dito as well! Great service for sure and thanks for all the events and trips you put on for all of us!

10-21-2008, 03:53 PM	#2
JD Member Join Date: Jul 2007 Location: Normal Hts Posts: 62	Malibuj, I believe Brent@ Point Loma has kept you guys in the loop throughout the saga. I think the issue was a bad run of plastic(s) or somthing related to new manufacturer. I also recall it having to do with reaction to the pigment as new colors were introduced. 1st one was sand, then green and both cracked in the same place first or second time out. I am now on a shiny new red boat and so far so good. I love the deisgn of the x-factor, just slightly concerned about QC. I'm certainly not writing you guys off. At this point i'll chock it up to bad luck, maybe 3rd time is the charm. Is there anything you can do to make the X a bit faster? Maybe a turbo or super charger w/ a nitrous system. I may catch more fish than my buddies, but i can't keep up with em. JD __________________ Back home we got a taxidermy man. He gonna have a heart attack when he see what I brung him.

10-21-2008, 04:07 PM	#3
riken19 Junior Join Date: Feb 2007 Posts: 5	Dito as well! Great service for sure and thanks for all the events and trips you put on for all of us!