Why choose OEX for Hobie? - Kayak Fishing Adventures on Big Water’s Edge

JD · 10-17-2008, 06:48 PM

Speaking of OEX and their stellar customer service...I've had them replace many Malibu X-Factors that I've broken 3 of them the last 12 months. I seem to have had a bad run of defective boats and the guys @ OEX have always replaced them without question. Matter of fact, they have even delivered new boats to my house.

I do question the quality of Malibu boats, but never the service and integrity of OEX.

steveooo · 10-17-2008, 07:07 PM

Fo Sho

FISHIONADO · 10-17-2008, 07:16 PM

Agree great customer service. I don't know what to say about the failure. Imagine being several miles out facing a headwind back in.

speedydk · 10-17-2008, 07:53 PM

OEX Sunset is my local shop and service has always been excellent even when I came in with last minute things I needed or wanted. Thanks Iceman for everything. Even got me my new X13 in the nick of time early this year to make my camping trip to Doheny especially memorable even if the the fishing wasn't so. I'll be looking for a couple of new yaks in the next year or so for my boys and I know where I'll be going !
Darren

nunyabizness1 · 10-19-2008, 04:41 PM

I have nothing but the best to say about OEX and their customer service. I called Brent yesterday before heading out hooping because my fish finder stopped working. I was considering getting a new one installed since the one I have is a cheap version and may not be worth fixing. Brent told me to consider fixing the one I have and told me some things to try before I replace the one I have. He has great ethics in his business and that is why I highly recommend OEX to anyone looking to buy. During tough economic times, many want to make a quick buck while others want to get everything for free. Let's keep giving our business to shops like OEX who really look out after their customers.

Glad to hear you have your yak and can be back on the water so quickly!

erinoo · 10-20-2008, 06:00 AM

Dido, dido, dido...Brent and Andy have both been very good to me. Brent lent me a pfd from the shop at the last minute before the last mothership trip when I left mine at home. Andy got Joy's new ride ready before the trip for next to nothing...Both are good people.

....Eric

mc08066 · 10-20-2008, 04:01 PM

I try to buy all my supplies from them. Great knowledgeable team. Their entire group is helpful, thanks Brent for being who you are.
Sincerely,
Jimmy

malibuj · 10-21-2008, 03:24 PM

Quote:

Originally Posted by JD

Speaking of OEX and their stellar customer service...I've had them replace many Malibu X-Factors that I've broken 3 of them the last 12 months. I seem to have had a bad run of defective boats and the guys @ OEX have always replaced them without question. Matter of fact, they have even delivered new boats to my house.

I do question the quality of Malibu boats, but never the service and integrity of OEX.

JD, sorry to hear of the issues you've had with your previous X-Factors. I am very happy that OEX has taken care of you. Please keep me in the loop with any issues that you might be having with your kayaks, I would like to know if there is anything amiss that I should know about.

Thank You,
Josh Eck
Sales Manager
Malibu Kayaks
josh@malibukayaks.com

JD · 10-21-2008, 03:53 PM

Malibuj,

I believe Brent@ Point Loma has kept you guys in the loop throughout the saga. I think the issue was a bad run of plastic(s) or somthing related to new manufacturer. I also recall it having to do with reaction to the pigment as new colors were introduced. 1st one was sand, then green and both cracked in the same place first or second time out. I am now on a shiny new red boat and so far so good.

I love the deisgn of the x-factor, just slightly concerned about QC. I'm certainly not writing you guys off. At this point i'll chock it up to bad luck, maybe 3rd time is the charm.

Is there anything you can do to make the X a bit faster? Maybe a turbo or super charger w/ a nitrous system. I may catch more fish than my buddies, but i can't keep up with em.

JD

riken19 · 10-21-2008, 04:07 PM

Dito as well! Great service for sure and thanks for all the events and trips you put on for all of us!

10-17-2008, 06:48 PM	#1
JD Member Join Date: Jul 2007 Location: Normal Hts Posts: 62	Speaking of OEX and their stellar customer service...I've had them replace many Malibu X-Factors that I've broken 3 of them the last 12 months. I seem to have had a bad run of defective boats and the guys @ OEX have always replaced them without question. Matter of fact, they have even delivered new boats to my house. I do question the quality of Malibu boats, but never the service and integrity of OEX. __________________ Back home we got a taxidermy man. He gonna have a heart attack when he see what I brung him.

10-19-2008, 04:41 PM	#5
nunyabizness1 Maggie Join Date: May 2007 Location: Nunya Posts: 126	OEX I have nothing but the best to say about OEX and their customer service. I called Brent yesterday before heading out hooping because my fish finder stopped working. I was considering getting a new one installed since the one I have is a cheap version and may not be worth fixing. Brent told me to consider fixing the one I have and told me some things to try before I replace the one I have. He has great ethics in his business and that is why I highly recommend OEX to anyone looking to buy. During tough economic times, many want to make a quick buck while others want to get everything for free. Let's keep giving our business to shops like OEX who really look out after their customers. Glad to hear you have your yak and can be back on the water so quickly!

10-20-2008, 06:00 AM	#6
erinoo Senior Member Join Date: Nov 2005 Location: Carlsbad,,Halfway up the Hill Posts: 487	Dido, dido, dido...Brent and Andy have both been very good to me. Brent lent me a pfd from the shop at the last minute before the last mothership trip when I left mine at home. Andy got Joy's new ride ready before the trip for next to nothing...Both are good people.....Eric

10-20-2008, 04:01 PM	#7
mc08066 Member Join Date: Jan 2006 Location: San Diego Posts: 51	OEX I try to buy all my supplies from them. Great knowledgeable team. Their entire group is helpful, thanks Brent for being who you are. Sincerely, Jimmy

10-21-2008, 03:53 PM	#9
JD Member Join Date: Jul 2007 Location: Normal Hts Posts: 62	Malibuj, I believe Brent@ Point Loma has kept you guys in the loop throughout the saga. I think the issue was a bad run of plastic(s) or somthing related to new manufacturer. I also recall it having to do with reaction to the pigment as new colors were introduced. 1st one was sand, then green and both cracked in the same place first or second time out. I am now on a shiny new red boat and so far so good. I love the deisgn of the x-factor, just slightly concerned about QC. I'm certainly not writing you guys off. At this point i'll chock it up to bad luck, maybe 3rd time is the charm. Is there anything you can do to make the X a bit faster? Maybe a turbo or super charger w/ a nitrous system. I may catch more fish than my buddies, but i can't keep up with em. JD __________________ Back home we got a taxidermy man. He gonna have a heart attack when he see what I brung him.

10-17-2008, 07:07 PM	#2
steveooo Senior Member Join Date: Sep 2005 Posts: 1,922	Fo Sho

10-17-2008, 07:16 PM	#3
FISHIONADO Senior Member Join Date: May 2006 Posts: 698	Agree great customer service. I don't know what to say about the failure. Imagine being several miles out facing a headwind back in.

10-17-2008, 07:53 PM	#4
speedydk Member Join Date: Mar 2008 Location: Orange County Ca. Posts: 99	OEX Sunset is my local shop and service has always been excellent even when I came in with last minute things I needed or wanted. Thanks Iceman for everything. Even got me my new X13 in the nick of time early this year to make my camping trip to Doheny especially memorable even if the the fishing wasn't so. I'll be looking for a couple of new yaks in the next year or so for my boys and I know where I'll be going ! Darren

10-21-2008, 04:07 PM	#10
riken19 Junior Join Date: Feb 2007 Posts: 5	Dito as well! Great service for sure and thanks for all the events and trips you put on for all of us!