Bad experience TURNED GOOD at Jig Stop Tackle & Tours!

[Chuck D]

Originally Posted by DanaPT

I was in the shop when you called today around lunch time.

Dave is a good guy. I heard him offer to put you on his email list so that future deals they offer, you'd be notified ASAP when when his sales begin.

Give the guy a break. He's not NORDSTORM, He's not AMAZON (who by the way has decided to not honor the mispriced 300 EJs), he's a local tackle shop serving guys who like to fish who'd otherwise have 1 less place to actually visit and talk to knowledgeable local anglers if he shut down cause he continually took a loss on his product sales.

Give the guy/shop a break.

All I can say is an apology goes a long way. When a business, company corporation, or whomever goes by the approach too bad so sad when something goes wrong and it is obviously not the consumers fault then yes I will probably be turned off by the business, not shop there again and tell others that may shop there about my experience. I am sure that he is not a bad guy and this is not the point. In order to retain loyal customers you need to have customer service. Perfect example, this weekend at Squidco they forgot to call me for a month about my reels being serviced, without asking for anything I went into the store and the owner sincerely apologized and gave me a free tshirt and hat. This is what makes people come back to a business, not shifting the blame to the consumer and making them feel like its their bad that they cant drive an hour to get a rod instead of ordering it online. One apology from this guy Dave would have dismissed this whole thread. That's just how you need to run a business plain and simple.

[lterrero]

Way to go Chuck! thanks for running the word, you did your thing and at the other end, like we say in Venezuela "go and fry monkey"