Bad experience TURNED GOOD at Jig Stop Tackle & Tours!

[DanaPT]

Originally Posted by Chuck D

Hello All,
I do not like to pass bad news to about a business unless I feel as if I have truly been wronged, but this is definitely the circumstance. I had ordered a Terez Rod from Jig Stop over a week ago after getting wind of a good deal to pair up a rod with my new Curado EJ. I placed the order, got a confirmation email and waited for my purchased to arrive. To my avail over a week later I get a phone call from the lady at Jig Stop that the rod is not in stock anymore and been sold out. She offered me a spinning rod which I did not want as I needed a conventional for my Curado. Anyways she passed me to the boss over there who proceeded to tell me too bad, they were on sale, too many orders were placed and were sold out. No apology or admittance of responsibility. He basically said that the internet purchase wasn't in store and they happened to be out of stock which didn't reflect on the internet and still doesn't until today (so if you placed an order you might have to deal with this BS like I did today). He offered no solution and went on to say that this happens on Amazon all the time. He was not concerned to update his quantities online in a timely fashion and really didn't even understand my frustrations. He then asked if I would like to be updated about future sales. To this I laughed and assured him that I only deal with professional businesses. It takes a lot to frustrate me but this business did, I hope his unwillingness to resolve problems, admit guilt and help out a potential future customer was well worth the poor word of mouth, which he didn't seem to care about when I mentioned that I would post this experience on our amazing kayak fishing website. Bummed, hope he is too. Dont shop here.

I was in the shop when you called today around lunch time.

Dave is a good guy. I heard him offer to put you on his email list so that future deals they offer, you'd be notified ASAP when when his sales begin.

Give the guy a break. He's not NORDSTORM, He's not AMAZON (who by the way has decided to not honor the mispriced 300 EJs), he's a local tackle shop serving guys who like to fish who'd otherwise have 1 less place to actually visit and talk to knowledgeable local anglers if he shut down cause he continually took a loss on his product sales.

Give the guy/shop a break.

[Chuck D]

Originally Posted by DanaPT

I was in the shop when you called today around lunch time.

Dave is a good guy. I heard him offer to put you on his email list so that future deals they offer, you'd be notified ASAP when when his sales begin.

Give the guy a break. He's not NORDSTORM, He's not AMAZON (who by the way has decided to not honor the mispriced 300 EJs), he's a local tackle shop serving guys who like to fish who'd otherwise have 1 less place to actually visit and talk to knowledgeable local anglers if he shut down cause he continually took a loss on his product sales.

Give the guy/shop a break.

All I can say is an apology goes a long way. When a business, company corporation, or whomever goes by the approach too bad so sad when something goes wrong and it is obviously not the consumers fault then yes I will probably be turned off by the business, not shop there again and tell others that may shop there about my experience. I am sure that he is not a bad guy and this is not the point. In order to retain loyal customers you need to have customer service. Perfect example, this weekend at Squidco they forgot to call me for a month about my reels being serviced, without asking for anything I went into the store and the owner sincerely apologized and gave me a free tshirt and hat. This is what makes people come back to a business, not shifting the blame to the consumer and making them feel like its their bad that they cant drive an hour to get a rod instead of ordering it online. One apology from this guy Dave would have dismissed this whole thread. That's just how you need to run a business plain and simple.

[lterrero]

Way to go Chuck! thanks for running the word, you did your thing and at the other end, like we say in Venezuela "go and fry monkey"