RAM warranty service feedback - Kayak Fishing Adventures on Big Water’s Edge

Limits · 04-26-2014, 02:05 PM

I bought my Hobie used off another website and it came with a Fish Finder that was set up with a RAM mounting system.

There was a small area where the powder coating appeared to be separating from the metal but it looked fine otherwise. Over time, years really, the coating started to separate away till it eventually started peeling off in chunks.

Not only was the base affected but the clamp as well. It didn't really phase me and it still functioned properly, it was just aesthetically an eyesore.

While looking into additional RAM components for my new Fishfinder I recently purchased, I come to find that RAM has a lifetime warranty on their products.

So I sent an email to RAM with the following pictures of my 'eyesore FishFinder mount'.

They contacted me within an hour of receiving my email and requested a credit card number so they could bill me for the shipping. A cost of $3.

2 days later, I received my replacement mounts. Awesome, awesome service. If you opt to buy a RAM product, buy with the confidence that it is made in America and they stand behind their products.

Dannowar · 04-26-2014, 02:36 PM

Awesome!!

makobob · 04-26-2014, 03:39 PM

That IS customer service!!!

MFSB · 04-26-2014, 10:11 PM

My brand spanking new big rig comes with ram mount great and good customer service is important to me. I will be buying a ram mount for my lowrance hdi 4

William Novotny · 04-26-2014, 10:23 PM

Quote:

Originally Posted by MFSB

My brand spanking new big rig comes with ram mount great and good customer service is important to me. I will be buying a ram mount for my lowrance hdi 4

Did I meet you at the launch in Newport Beach a last Monday

Cadillyak · 04-26-2014, 10:49 PM

Where was this a few months ago. Story of my life. Day late and a doller short. Oh well, I am sure I'll be using this in the future as I have quite a few ram products.

Cbad Mike · 04-26-2014, 11:39 PM

Thanks for taking the time to pass on some good and useful information.

roadx · 04-27-2014, 07:16 AM

nice!
my sonar mount is in the same condition even though it got washed thoroughly after every trip.
thanks for the heads up.

04-26-2014, 02:05 PM	#1
Limits Kayak Fanatic Join Date: Feb 2007 Location: Cypress, CA Posts: 200	RAM warranty service feedback I bought my Hobie used off another website and it came with a Fish Finder that was set up with a RAM mounting system. There was a small area where the powder coating appeared to be separating from the metal but it looked fine otherwise. Over time, years really, the coating started to separate away till it eventually started peeling off in chunks. Not only was the base affected but the clamp as well. It didn't really phase me and it still functioned properly, it was just aesthetically an eyesore. While looking into additional RAM components for my new Fishfinder I recently purchased, I come to find that RAM has a lifetime warranty on their products. So I sent an email to RAM with the following pictures of my 'eyesore FishFinder mount'. They contacted me within an hour of receiving my email and requested a credit card number so they could bill me for the shipping. A cost of $3. 2 days later, I received my replacement mounts. Awesome, awesome service. If you opt to buy a RAM product, buy with the confidence that it is made in America and they stand behind their products. __________________ When the going gets tough, the tough go "pedaling"

04-26-2014, 02:36 PM	#2
Dannowar Senior Member Join Date: Aug 2012 Posts: 1,823	Awesome!! __________________ "Beware the lollipop of mediocrity; lick it once and you’ll suck forever." — Brian Wilson

04-26-2014, 03:39 PM	#3
makobob Baitless on Baja Join Date: May 2013 Location: Vista California, Gonzaga, San Quintin, Asuncion, Mag Bay Posts: 4,250	That IS customer service!!! __________________ http://www.mako-ville.com Home 760-630-4470 Cell 760-520-2514 YES YOU CAN

04-26-2014, 10:11 PM	#4
MFSB Junior Join Date: Apr 2014 Location: Helendale CA Posts: 13	Ram My brand spanking new big rig comes with ram mount great and good customer service is important to me. I will be buying a ram mount for my lowrance hdi 4 Last edited by MFSB; 04-26-2014 at 10:13 PM. Reason: Fat thimbs

04-26-2014, 10:49 PM	#6
Cadillyak Team Get $$ Join Date: Feb 2013 Location: San Diego, CA Posts: 841	Where was this a few months ago. Story of my life. Day late and a doller short. Oh well, I am sure I'll be using this in the future as I have quite a few ram products. __________________ The "Y" is silent 2012 Olive PA 12 2011 Papaya Outback

04-26-2014, 11:39 PM	#7
Cbad Mike Senior Member Join Date: Apr 2012 Location: Carlsbad Ca. Posts: 1,206	Thanks for taking the time to pass on some good and useful information. __________________ [SIGPIC]

04-27-2014, 07:16 AM	#8
roadx . Join Date: May 2010 Posts: 1,155	nice! my sonar mount is in the same condition even though it got washed thoroughly after every trip. thanks for the heads up. __________________