Kokatat A+++++ Service - Kayak Fishing Adventures on Big Water’s Edge

jorluivil · 07-22-2013, 11:13 AM

I sent my pants in for some repairs.......the response says it all

Hi Jorge,

After inspecting the pants you sent in we have found a warranty issue developing with the fabric. We found the layers of fabric to be delaminating and as a result we’d like to replace these pants under warranty at no charge to you with a brand new pair identical to what you sent in. I will wait until I hear back from you before I place the order for the new pants. Can you also please confirm your phone number in case the courier needs to contact you for any reason.

Thank you,

Kokatat Water Sports Inc.
Service Department Rep
Customer Service Rep
Phone: 800-225-9749 ext. 233 or
(707)-822-7621
E-mail: jordan_jones@kokatat.com
Fax: (707) 822-8481

07-22-2013, 11:13 AM	#1
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Kokatat A+++++ Service I sent my pants in for some repairs.......the response says it all Hi Jorge, After inspecting the pants you sent in we have found a warranty issue developing with the fabric. We found the layers of fabric to be delaminating and as a result we’d like to replace these pants under warranty at no charge to you with a brand new pair identical to what you sent in. I will wait until I hear back from you before I place the order for the new pants. Can you also please confirm your phone number in case the courier needs to contact you for any reason. Thank you, Kokatat Water Sports Inc. Service Department Rep Customer Service Rep Phone: 800-225-9749 ext. 233 or (707)-822-7621 E-mail: jordan_jones@kokatat.com Fax: (707) 822-8481 __________________ www.facebook.com/Teamsewer