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07-22-2013, 10:13 AM
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#1 |
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Senior Member
Join Date: Apr 2010
Posts: 6,856
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Kokatat A+++++ Service
Hi Jorge, After inspecting the pants you sent in we have found a warranty issue developing with the fabric. We found the layers of fabric to be delaminating and as a result we’d like to replace these pants under warranty at no charge to you with a brand new pair identical to what you sent in. I will wait until I hear back from you before I place the order for the new pants. Can you also please confirm your phone number in case the courier needs to contact you for any reason. Thank you, Kokatat Water Sports Inc. Service Department Rep Customer Service Rep Phone: 800-225-9749 ext. 233 or (707)-822-7621 E-mail: jordan_jones@kokatat.com Fax: (707) 822-8481
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07-22-2013, 10:27 AM
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#2 |
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Senior Member
Join Date: May 2010
Location: Cypress, CA
Posts: 789
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So there sending you a new Pair like the old ones...... Sweet... What a great warranty.
 It took a long to put all those stains and smells in the old ones I wonder how they will reproduce those??? 
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07-22-2013, 10:38 AM
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#3 | |
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Senior Member
Join Date: Apr 2010
Posts: 6,856
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Quote:
They are transferring the stains and smell from the old ones to the new ones. I had to pay $20 for this process. The best comment about my pants came from a fellow kayaker who fished less than a handful of times per year Kayaker: dude! Why are your pants so dirty? Me: huh? Kayaker: your waders are all stained, why are they so dirty Me: its called fishing
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07-22-2013, 10:46 AM
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#4 |
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Baitless on Baja
Join Date: May 2013
Location: Vista California, Gonzaga, San Quintin, Asuncion, Mag Bay
Posts: 4,250
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I thought it was called catching!!
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http://www.mako-ville.com Home 760-630-4470 Cell 760-520-2514 YES YOU CAN |
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07-22-2013, 12:07 PM
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#5 | |
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.......
Join Date: Jan 2009
Posts: 1,509
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Quote:
Oh Yeah!! |
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07-22-2013, 12:14 PM
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#6 |
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Senior Member
Join Date: Jun 2005
Location: Grants Pass, OR
Posts: 1,903
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Always good to hear about excellent customer service. But, I'm also glad to know that someone else has dirty duds too.
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Amish Ed You can't catch it again if it's dead! |
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07-22-2013, 04:18 PM
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#7 |
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Senior Member
Join Date: Jan 2012
Posts: 2,526
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description please
what model do you have ? are they the ones with velcro bottoms ? i have a really nice top made from them . also a set of bottoms , but i do not use them as i prefer waders with boots . have not had any issues with top which has seen a fair amount of use . thanks for information .
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07-22-2013, 07:42 PM
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#8 |
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Senior Member
Join Date: Mar 2010
Location: Santee
Posts: 904
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Yeah - I had sent my pants to them thinking I had a leak - they checked it out said there wasn't a problem - sent them back to me - no charge.
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07-23-2013, 06:32 AM
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#9 |
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Senior Member
Join Date: Mar 2010
Posts: 1,972
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Nothing like old fish clothes. Right there on that stain...scratch it, now sniff it, that was my halibut. Now scratch right there, White Sea Bass...
When someone has squid stains on the underside of their ball cap's lid...they got shot in the face...I know from experience...
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Recreational Fisherman's Catch...2% Commercial Fisherman's Catch- 98% Recreational Fishing Kayakers Catch- .00001% "The reality is that the wall was built to keep all Asians ~specifically Japanese and those that think they're japanese~ out of the U.S" 
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07-23-2013, 08:27 AM
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#10 |
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Made in U.S.A.
Join Date: Oct 2012
Location: Dana Point
Posts: 1,625
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It's transferring the stains and smell from the INSIDE of the old ones to the new ones that I'd be worried about
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Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe
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07-23-2013, 08:44 AM
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#11 | |
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CEO of Team Roby
Join Date: Sep 2010
Posts: 905
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Quote:
Been there, done that. |
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07-23-2013, 10:10 AM
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#12 | |
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Senior Member
Join Date: Apr 2010
Posts: 6,856
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Quote:
I told them to transfer the ball sweat from my pants to Roby's Buff. 
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07-23-2013, 04:51 PM
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#13 | |
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Senior Member
Join Date: May 2005
Location: oceanside
Posts: 880
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Quote:
That's just wrong!!!
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