Kayak Fishing Adventures on Big Water’s Edge  

Go Back   Kayak Fishing Adventures on Big Water’s Edge > Kayak Fishing Forum - Message Board > General Kayak Fishing Discussion
Home Forum Online Store Information LJ Webcam Gallery Register FAQ Community Calendar Today's Posts Search

Reply
 
Thread Tools Display Modes
Old 08-09-2012, 06:44 AM   #1
RobFish
Massive Member
 
RobFish's Avatar
 
Join Date: May 2011
Location: San Diego
Posts: 382
Thanks to the crew @ OEX Mission Bay!!!

I just wanted to let everyone know about a cool thing that happened to me.
I usually wear waders, but it's a little warm for that now, so I decided to buy some of the Stohlquist pants and water moccasins so that at least I've got coverage from the sun, as my German/Hungarian roots sizzle pretty quick.

So I roll down to OEX, and BAMN, a million little kids holding summer camp on the point, and not a parking spot in sight. Hmm? What to do? I drive an F350 so it's not like I can just park it anywhere. So I tuck myself in the corner, and while blocking a couple spots, I call OEX up from their parking lot.

Brent (not Torgy though, Brandt maybe?, sorry, too much punk rock- my hearing is a little shot) answers the phone. He checks the inventory for my sizes, and then...he runs out to the truck, grabs my card, runs back in, runs back out with the paperwork to sign, my receipt, and my new gear. I never had to get out of my truck. It was like drive-thru kayak gear shopping. Epic!

It seems like a small gesture, but I thought it was awesome.
Much props to all the guys down at OEX M.Bay!
Thanks again.
RobFish
__________________
RobFish is offline   Reply With Quote
Old 08-09-2012, 07:30 AM   #2
jorluivil
Senior Member
 
jorluivil's Avatar
 
Join Date: Apr 2010
Posts: 6,856
Next thing they'll be providing a kayak launch n land service at most beaches
__________________


www.facebook.com/Teamsewer
jorluivil is offline   Reply With Quote
Old 08-09-2012, 07:54 AM   #3
JNAST13ST
Living Da Dream!
 
JNAST13ST's Avatar
 
Join Date: May 2012
Location: SAN DIEGO
Posts: 414
good to hear yeah that place needs a bigger lot fo-sho
__________________
Don't tread on me
JNAST13ST is offline   Reply With Quote
Old 08-09-2012, 08:14 AM   #4
dorado50
Senior Member
 
dorado50's Avatar
 
Join Date: Mar 2006
Location: La Jolla Shores
Posts: 1,626
Thats why OEX rocks! Little things like that is what makes them an A-1 company....
dorado50 is offline   Reply With Quote
Old 08-09-2012, 08:22 AM   #5
Jimmyz123
Senior Member
 
Jimmyz123's Avatar
 
Join Date: Mar 2010
Location: San Diego
Posts: 2,385
Quote:
Originally Posted by RobFish View Post
I just wanted to let everyone know about a cool thing that happened to me.
I usually wear waders, but it's a little warm for that now, so I decided to buy some of the Stohlquist pants and water moccasins so that at least I've got coverage from the sun, as my German/Hungarian roots sizzle pretty quick.

So I roll down to OEX, and BAMN, a million little kids holding summer camp on the point, and not a parking spot in sight. Hmm? What to do? I drive an F350 so it's not like I can just park it anywhere. So I tuck myself in the corner, and while blocking a couple spots, I call OEX up from their parking lot.

Brent (not Torgy though, Brandt maybe?, sorry, too much punk rock- my hearing is a little shot) answers the phone. He checks the inventory for my sizes, and then...he runs out to the truck, grabs my card, runs back in, runs back out with the paperwork to sign, my receipt, and my new gear. I never had to get out of my truck. It was like drive-thru kayak gear shopping. Epic!

It seems like a small gesture, but I thought it was awesome.
Much props to all the guys down at OEX M.Bay!
Thanks again.
RobFish
All the guys at OEX Mission are very solid with the Customer Service. They have always treated me well. This is why I will drive out of my way just to pick stuff up from them when I need it.
__________________
No better time than being on the water,

God Bless,
JimmyZ

Jimmyz123 is offline   Reply With Quote
Old 08-09-2012, 08:30 AM   #6
Gigafish
Senior Member
 
Join Date: Aug 2010
Posts: 309
Nice to read Little things make a big difference. Nice job OEX.
Gigafish is offline   Reply With Quote
Old 08-09-2012, 09:56 AM   #7
fishsouthcounty
Senior Member
 
fishsouthcounty's Avatar
 
Join Date: Jan 2011
Location: San Juan Capistrano, Ca
Posts: 518
Quote:
Originally Posted by Gigafish View Post
Nice to read Little things make a big difference. Nice job OEX.
Kinda like pictures of the kayak your tryin to sell???

sorry had to.

Very cool of them. Not often you see employees willing to go to that level for customer service these day. Well done down there guys.
fishsouthcounty is offline   Reply With Quote
Old 08-09-2012, 10:30 AM   #8
fishsouthcounty
Senior Member
 
fishsouthcounty's Avatar
 
Join Date: Jan 2011
Location: San Juan Capistrano, Ca
Posts: 518
haha tou-che...

i did, and OEX Sunset has equally oustanding service as well. Will be fishing Dana Monday if youd like to join.
fishsouthcounty is offline   Reply With Quote
Old 08-09-2012, 11:03 AM   #9
taggermike
Senior Member
 
taggermike's Avatar
 
Join Date: May 2007
Location: Chula Vista
Posts: 1,589
A little extra goes so far. Thanks for sharing. Mike
taggermike is offline   Reply With Quote
Old 08-10-2012, 12:22 PM   #10
Dirty Curti
Senior Member
 
Dirty Curti's Avatar
 
Join Date: Jul 2012
Location: Oceanside, CA
Posts: 419
Now that is what customer service is all about. Unlike the service I received at West Marine in Oceanside yesterday. 20 minutes walking around the store and not one person asked if I needed help. I would've spent a lot more money if they did.

Way to go OEX!
Dirty Curti is offline   Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -8. The time now is 09:23 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
© 2002 Big Water's Edge. All rights reserved.