OEX in Mission Bay! - Kayak Fishing Adventures on Big Water’s Edge

steveooo · 08-22-2009, 11:09 PM

I'm going to bed now, but have a feeling this could get ugly by the next time I log on.

My OEX experience FWIW?- Excellent. Always helpful, willing to share knowledge (both kayak tips & fishing tips), great prices and great selection. I wouldn't spend a kayak fishing dime elsewhere.

Alpinesurfer · 08-22-2009, 11:51 PM

well im done with it i said all im going to say i dont have a problem with oex i have a problem with the mission bay store, Got it! if you can read above i talked about that store in particular not OEX as a whole! i was disappointed in the way i was treated and wont be visting that pirticular store end of story!

Rob929 · 08-23-2009, 09:55 AM

Most of the OEX staff are on this site. Would be good to get their weigh in here. If I were a manager/owner, and read your post I would want to make things right under certain conditions. 1. that you were there in good faith, and truly considering the idea of purchasing a kayak from them, and 2. What you say is what actually went down.. If thats the case, then it would seem you were not treated with the utmost customer service levels. As is usually the case, I am sure there are some mis-communications going on. Without clarification from both sides its just "he said, she said" and benefits no one.. You lose a potentially positive buying experience, and the business loses revenue and referrals. I do not know the guys at Mission bay OEX, and I don't know you, so I am just trying to offer a fair and neutral perspective. I am hoping that someone from this store can make an effort to contact you to try to resolve the feelings you have from a bad shopping experience, and see if they can regain your confidence and possibly your business.

Alpinesurfer · 08-23-2009, 10:04 AM

i agree with you man i was just upset because i was seriouly looking at picking up one that day i had the cash right in my pocket all i wanted was to take it out one last time just to make sure this is what i wanted, but with that comment i would rather wait and vist a different location

08-23-2009, 10:04 AM	#4
Alpinesurfer Banned Join Date: Aug 2009 Posts: 11	oex mission i agree with you man i was just upset because i was seriouly looking at picking up one that day i had the cash right in my pocket all i wanted was to take it out one last time just to make sure this is what i wanted, but with that comment i would rather wait and vist a different location

08-22-2009, 11:09 PM	#1
steveooo Senior Member Join Date: Sep 2005 Posts: 1,922	I'm going to bed now, but have a feeling this could get ugly by the next time I log on. My OEX experience FWIW?- Excellent. Always helpful, willing to share knowledge (both kayak tips & fishing tips), great prices and great selection. I wouldn't spend a kayak fishing dime elsewhere.

08-22-2009, 11:51 PM	#2
Alpinesurfer Banned Join Date: Aug 2009 Posts: 11	well im done with it i said all im going to say i dont have a problem with oex i have a problem with the mission bay store, Got it! if you can read above i talked about that store in particular not OEX as a whole! i was disappointed in the way i was treated and wont be visting that pirticular store end of story!

08-23-2009, 09:55 AM	#3
Rob929 Senior Member Join Date: Nov 2008 Location: San Diego Posts: 134	Most of the OEX staff are on this site. Would be good to get their weigh in here. If I were a manager/owner, and read your post I would want to make things right under certain conditions. 1. that you were there in good faith, and truly considering the idea of purchasing a kayak from them, and 2. What you say is what actually went down.. If thats the case, then it would seem you were not treated with the utmost customer service levels. As is usually the case, I am sure there are some mis-communications going on. Without clarification from both sides its just "he said, she said" and benefits no one.. You lose a potentially positive buying experience, and the business loses revenue and referrals. I do not know the guys at Mission bay OEX, and I don't know you, so I am just trying to offer a fair and neutral perspective. I am hoping that someone from this store can make an effort to contact you to try to resolve the feelings you have from a bad shopping experience, and see if they can regain your confidence and possibly your business.