OEX in Mission Bay! - Kayak Fishing Adventures on Big Water’s Edge

punchjamesarnol · 08-22-2009, 10:10 PM

Did you get a yak yet?

pchen911 · 08-22-2009, 10:26 PM

I'm sure there are alot of people demoing in the store then leaving to buy the model they want on Craigslist.

You can't expect a retail store to keep servicing every demand of every customer... that would be one sure way to go belly up.

In my business, I come across some retail shoppers as well. When it becomes apparent the costs of the sale and aftermarket services is exceeding or going to exceed the margin, it is time to let that customer go. Afterall, a sale can only take place when it is mutually beneficial to both the buyer and the seller.

Alpinesurfer · 08-22-2009, 10:43 PM

Ok well thats your personal perference man, you make it seem like there god jeeze haha and they sell there boats at the same retail price that REI would take the tarpon 140 for example it retail for 950 what does OEX sell it for hmm 950 what does REI sell it for hmm 950 lets look at paddles now Werner taybee retails for 135 OEX sells it for 135 REI sells it for 135 wow not much of a different the only thing they do there different is install which you can do yourself and save money. im not saying OEX isnt cool i just dont like the Mission bay store or how it is run!

steveooo · 08-22-2009, 11:09 PM

I'm going to bed now, but have a feeling this could get ugly by the next time I log on.

My OEX experience FWIW?- Excellent. Always helpful, willing to share knowledge (both kayak tips & fishing tips), great prices and great selection. I wouldn't spend a kayak fishing dime elsewhere.

Alpinesurfer · 08-22-2009, 11:51 PM

well im done with it i said all im going to say i dont have a problem with oex i have a problem with the mission bay store, Got it! if you can read above i talked about that store in particular not OEX as a whole! i was disappointed in the way i was treated and wont be visting that pirticular store end of story!

Rob929 · 08-23-2009, 09:55 AM

Most of the OEX staff are on this site. Would be good to get their weigh in here. If I were a manager/owner, and read your post I would want to make things right under certain conditions. 1. that you were there in good faith, and truly considering the idea of purchasing a kayak from them, and 2. What you say is what actually went down.. If thats the case, then it would seem you were not treated with the utmost customer service levels. As is usually the case, I am sure there are some mis-communications going on. Without clarification from both sides its just "he said, she said" and benefits no one.. You lose a potentially positive buying experience, and the business loses revenue and referrals. I do not know the guys at Mission bay OEX, and I don't know you, so I am just trying to offer a fair and neutral perspective. I am hoping that someone from this store can make an effort to contact you to try to resolve the feelings you have from a bad shopping experience, and see if they can regain your confidence and possibly your business.

Alpinesurfer · 08-23-2009, 10:04 AM

i agree with you man i was just upset because i was seriouly looking at picking up one that day i had the cash right in my pocket all i wanted was to take it out one last time just to make sure this is what i wanted, but with that comment i would rather wait and vist a different location

08-22-2009, 10:43 PM	#3
Alpinesurfer Banned Join Date: Aug 2009 Posts: 11	OEX Mission Bay Ok well thats your personal perference man, you make it seem like there god jeeze haha and they sell there boats at the same retail price that REI would take the tarpon 140 for example it retail for 950 what does OEX sell it for hmm 950 what does REI sell it for hmm 950 lets look at paddles now Werner taybee retails for 135 OEX sells it for 135 REI sells it for 135 wow not much of a different the only thing they do there different is install which you can do yourself and save money. im not saying OEX isnt cool i just dont like the Mission bay store or how it is run!

08-23-2009, 10:04 AM	#7
Alpinesurfer Banned Join Date: Aug 2009 Posts: 11	oex mission i agree with you man i was just upset because i was seriouly looking at picking up one that day i had the cash right in my pocket all i wanted was to take it out one last time just to make sure this is what i wanted, but with that comment i would rather wait and vist a different location

08-22-2009, 10:10 PM	#1
punchjamesarnol Member Join Date: May 2009 Location: Santuckee Posts: 33	Did you get a yak yet?

08-22-2009, 10:26 PM	#2
pchen911 Senior Member Join Date: Jul 2006 Posts: 218	I'm sure there are alot of people demoing in the store then leaving to buy the model they want on Craigslist. You can't expect a retail store to keep servicing every demand of every customer... that would be one sure way to go belly up. In my business, I come across some retail shoppers as well. When it becomes apparent the costs of the sale and aftermarket services is exceeding or going to exceed the margin, it is time to let that customer go. Afterall, a sale can only take place when it is mutually beneficial to both the buyer and the seller.

08-22-2009, 11:09 PM	#4
steveooo Senior Member Join Date: Sep 2005 Posts: 1,922	I'm going to bed now, but have a feeling this could get ugly by the next time I log on. My OEX experience FWIW?- Excellent. Always helpful, willing to share knowledge (both kayak tips & fishing tips), great prices and great selection. I wouldn't spend a kayak fishing dime elsewhere.

08-22-2009, 11:51 PM	#5
Alpinesurfer Banned Join Date: Aug 2009 Posts: 11	well im done with it i said all im going to say i dont have a problem with oex i have a problem with the mission bay store, Got it! if you can read above i talked about that store in particular not OEX as a whole! i was disappointed in the way i was treated and wont be visting that pirticular store end of story!

08-23-2009, 09:55 AM	#6
Rob929 Senior Member Join Date: Nov 2008 Location: San Diego Posts: 134	Most of the OEX staff are on this site. Would be good to get their weigh in here. If I were a manager/owner, and read your post I would want to make things right under certain conditions. 1. that you were there in good faith, and truly considering the idea of purchasing a kayak from them, and 2. What you say is what actually went down.. If thats the case, then it would seem you were not treated with the utmost customer service levels. As is usually the case, I am sure there are some mis-communications going on. Without clarification from both sides its just "he said, she said" and benefits no one.. You lose a potentially positive buying experience, and the business loses revenue and referrals. I do not know the guys at Mission bay OEX, and I don't know you, so I am just trying to offer a fair and neutral perspective. I am hoping that someone from this store can make an effort to contact you to try to resolve the feelings you have from a bad shopping experience, and see if they can regain your confidence and possibly your business.