Old Town Terrible Customer service

[Harry Hill]

After almost three weeks since the first contact my wife finally received an e-mail from the original customer service person she contacted. Only the second e-mail in all that time after multiple attempts to contact the CS Chastity. A word of advice, if you have to contact Old Town customer service ask for Ken, if you get Chastity you are in for a long process. Anyway, my wife finally got Chastity to answer her phone after talking with Ken first. She was given a song and dance about how busy she is but my wife worked CS for a major corporation and knows the job. Chastity promised an answer within the hour and after an hour my wife received an e-mail telling her Old Town would replace the hull, we should keep the seat and drive, and to cut a twelve by twelve inch section of hull out around the serial number and send that back to old town with pictures of the destroyed hull. No apology and no compensation for all our time and trouble, and maybe a month wait for a new boat it seems replacing faulty hulls takes hind tit in Old Towns feeding cycle. I believe Chastity was authorized to do more but feels the need to short change us in the deal. It's sad because I had a lot of faith in Old Town and Johnson Outdoors before all this happened. All I can say is if you want an Old Town product by directly from a local operation like OEX, Brent would have taken care of this immediately