Question - Kayak Fishing Adventures on Big Water’s Edge

jorluivil · 10-15-2014, 11:03 AM

If a customer sends you something for repair and the customer fails to include the work order or repair order but provided their phone number should you:

A. Call the customer to get instructions?
B. Call the customer to find out what the hell he wants?
C. Call the customer to get instructions and find out what the hell he wants?
D. Ship the product back to the customer and ask them to provide the work/repair order?

theluckypig · 10-15-2014, 11:07 AM

c...?!

roadx · 10-15-2014, 11:09 AM

so... you received D and yes a, b, or c would be logical to provide good customer service.

Teambcw · 10-15-2014, 11:20 AM

What did this customer send you? Now that's the question! Lol

makobob · 10-15-2014, 11:28 AM

A, but he sent YOU his PG GF, so what to do?????

tsugg · 10-15-2014, 11:40 AM

E. Call the cust. ask for work order # and return auth.# if he doesnt have it, SEND IT BACK !! LOL

FISH11 · 10-15-2014, 11:54 AM

If the repair facility had hired someone who thought that part of their employment required then to use their brain then, A, B or C would be correct. My guess is you got a place that didn't hire with those expectations, so your level of service was D. At my work I have had managers explain to me that "you just can't expect these younger employees to have the same work ethics as you older employees have". I know, if I was a manager they wouldn't work there beyond their probational 90 days.... P.S. George was this about your inflatable Girl Friend you sent in for repair.

tacmik · 10-15-2014, 12:02 PM

do a complete diagnostic check, fix what is broken, fix what is not broken. Then bill them double the amount.

jruiz · 10-15-2014, 01:24 PM

A, B, or C if you're dealing with a mom and pop shop.

D if you're dealing with a corporation with customer support from a call center in India, who's logistics never interact with said customer support, and who are following procedures and act more like robots than human beings.

YakDout · 10-15-2014, 02:01 PM

If someone asks a weird question on a fishing site you should

A. Ignore all

B. Make smart ass comment

No other answer applicable.

Sdspeed · 10-15-2014, 02:10 PM

Quote:

Originally Posted by YakDout

If someone asks a weird question on a fishing site you should

A. Ignore all

B. Make smart ass comment

No other answer applicable.

jorluivil · 10-16-2014, 03:47 PM

The disappointing part of the whole order is that it was with Shimano. I've had nothing but great service with them so I'm hoping this is just a glitch in their system.

Anyway, I'm packing it up and sending it back shortly.

YakDout · 10-16-2014, 03:51 PM

Daiwa or die

alanw · 10-16-2014, 03:54 PM

They did exactly what the paperwork supplied asked for.

jorluivil · 10-16-2014, 09:45 PM

Quote:

Originally Posted by alanw

They did exactly what the paperwork supplied asked for.

Nowhere on my box did it say

PLEASE OPEN
PLEASE REPACK
PLEASE RETURN

alanw · 10-16-2014, 10:31 PM

It said nothing, so they did nothing and sent it back. Exactly what was asked for (nothing). Perfectly acceptable

jorluivil · 10-17-2014, 08:44 AM

Quote:

Originally Posted by alanw

It said nothing, so they did nothing and sent it back. Exactly what was asked for (nothing). Perfectly acceptable

You should replace the employee that sent it back without calling me, you'd be a perfect fit and no one would ever know he was replaced.

10-15-2014, 11:03 AM	#1
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Question If a customer sends you something for repair and the customer fails to include the work order or repair order but provided their phone number should you: A. Call the customer to get instructions? B. Call the customer to find out what the hell he wants? C. Call the customer to get instructions and find out what the hell he wants? D. Ship the product back to the customer and ask them to provide the work/repair order? __________________ www.facebook.com/Teamsewer

10-15-2014, 11:09 AM	#3
roadx . Join Date: May 2010 Posts: 1,155	so... you received D and yes a, b, or c would be logical to provide good customer service. __________________

10-15-2014, 11:28 AM	#5
makobob Baitless on Baja Join Date: May 2013 Location: Vista California, Gonzaga, San Quintin, Asuncion, Mag Bay Posts: 4,250	A, but he sent YOU his PG GF, so what to do????? __________________ http://www.mako-ville.com Home 760-630-4470 Cell 760-520-2514 YES YOU CAN

10-15-2014, 11:40 AM	#6
tsugg LOWSPARK Join Date: Dec 2013 Location: CARLSBAD Posts: 251	you know the answer E. Call the cust. ask for work order # and return auth.# if he doesnt have it, SEND IT BACK !! LOL

10-15-2014, 11:54 AM	#7
FISH11 Member Join Date: Aug 2013 Location: Pine Valley when not fishing La Jolla Posts: 2,643	If the repair facility had hired someone who thought that part of their employment required then to use their brain then, A, B or C would be correct. My guess is you got a place that didn't hire with those expectations, so your level of service was D. At my work I have had managers explain to me that "you just can't expect these younger employees to have the same work ethics as you older employees have". I know, if I was a manager they wouldn't work there beyond their probational 90 days.... P.S. George was this about your inflatable Girl Friend you sent in for repair. __________________ MARK ......... 2016 MALIBU X FACTOR, 2020 SOLO SKIFF (Fishing Kayak on Steroids )

10-15-2014, 11:07 AM	#2
theluckypig Senior Member Join Date: Apr 2010 Location: San Pedro Posts: 694	c...?!

10-15-2014, 11:20 AM	#4
Teambcw Member Join Date: Sep 2014 Location: San Pedro Posts: 67	What did this customer send you? Now that's the question! Lol

10-15-2014, 12:02 PM	#8
tacmik Senior Member Join Date: Jun 2007 Location: East County Posts: 914	do a complete diagnostic check, fix what is broken, fix what is not broken. Then bill them double the amount. __________________

10-15-2014, 01:24 PM	#9
jruiz Large Member Join Date: Jul 2012 Location: La Verne, CA Posts: 1,011	A, B, or C if you're dealing with a mom and pop shop. D if you're dealing with a corporation with customer support from a call center in India, who's logistics never interact with said customer support, and who are following procedures and act more like robots than human beings.

10-15-2014, 02:01 PM	#10
YakDout Brandon Join Date: Jul 2011 Location: San Diego Posts: 2,345	If someone asks a weird question on a fishing site you should A. Ignore all B. Make smart ass comment No other answer applicable.

10-16-2014, 03:47 PM	#12
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	The disappointing part of the whole order is that it was with Shimano. I've had nothing but great service with them so I'm hoping this is just a glitch in their system. Anyway, I'm packing it up and sending it back shortly. __________________ www.facebook.com/Teamsewer

10-16-2014, 03:51 PM	#13
YakDout Brandon Join Date: Jul 2011 Location: San Diego Posts: 2,345	Daiwa or die

10-16-2014, 03:54 PM	#14
alanw Made in U.S.A. Join Date: Oct 2012 Location: Dana Point Posts: 1,625	They did exactly what the paperwork supplied asked for. __________________ Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe

10-16-2014, 10:31 PM	#16
alanw Made in U.S.A. Join Date: Oct 2012 Location: Dana Point Posts: 1,625	It said nothing, so they did nothing and sent it back. Exactly what was asked for (nothing). Perfectly acceptable __________________ Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe