Horizon Radio- Customer Service - Kayak Fishing Adventures on Big Water’s Edge

Deamon · 04-10-2013, 07:14 AM

A while back, my "floating" radio sank out in 100' of water. Bummer I didn't have it attached but I truly thought a floating radio would actually float, right? Long story short, I e-mailed their customer service and received a timely response. They didn't make me prove or convince them this was a legit claim. I just received my new replacement yesterday. Lessons learned:
Horizon is all right...

Secure even your "floating" valuables...

jruiz · 04-10-2013, 07:34 AM

Better check your PFD and make sure that floats too

FlyFishinYakr · 04-10-2013, 12:25 PM

Quote:

Originally Posted by Deamon

A while back, my "floating" radio sank out in 100' of water. Bummer I didn't have it attached but I truly thought a floating radio would actually float, right? Long story short, I e-mailed their customer service and received a timely response. They didn't make me prove or convince them this was a legit claim. I just received my new replacement yesterday. Lessons learned:
Horizon is all right...

Secure even your "floating" valuables...

I hope it wasn't an 851, I have one and it's also "supposed to float".. I have one and bought an aqua-pak case, just in case!

At least this wasn't a customer service horror story (which I was expecting) just having been through one with "Cliff Fly boxes", attempting to replace the foam inserts.

FFY.

04-10-2013, 07:14 AM	#1
Deamon Senior Member Join Date: Mar 2010 Posts: 1,972	Horizon Radio- Customer Service A while back, my "floating" radio sank out in 100' of water. Bummer I didn't have it attached but I truly thought a floating radio would actually float, right? Long story short, I e-mailed their customer service and received a timely response. They didn't make me prove or convince them this was a legit claim. I just received my new replacement yesterday. Lessons learned: Horizon is all right... Secure even your "floating" valuables... __________________ Recreational Fisherman's Catch...2% Commercial Fisherman's Catch- 98% Recreational Fishing Kayakers Catch- .00001% "The reality is that the wall was built to keep all Asians ~specifically Japanese and those that think they're japanese~ out of the U.S"

04-10-2013, 07:34 AM	#2
jruiz Large Member Join Date: Jul 2012 Location: La Verne, CA Posts: 1,008	Better check your PFD and make sure that floats too