Ocean Kayak and Reps. - Kayak Fishing Adventures on Big Water’s Edge

mtnbykr2 · 09-25-2012, 06:16 PM

wow,

to all of the right people who helped you out with this, and congrats on the new ride Greg, that is indeed, above and beyond service,
and after finally pulling the trigger on updating my yak, and as great of deals that are out there, I am gonna update it through Andy

NextBite · 09-25-2012, 06:24 PM

Quote:

Originally Posted by mtnbykr2

wow,

to all of the right people who helped you out with this, and congrats on the new ride Greg, that is indeed, above and beyond service,
and after finally pulling the trigger on updating my yak, and as great of deals that are out there, I am gonna update it through Andy

You should Andy is the man!

roadx · 09-25-2012, 06:31 PM

righton!!!! isnt it great when company's take care of their customers

09-25-2012, 06:59 PM

Every time I take a new Kayak out on the water, I land a fish I have never caught before on its Mayden Voyage

Stealth 12 - Flounder (Boston)
PA #1 - Sheepshead
PA #2 - WSB
PA #3 - Barracuda

I need to keep getting new Kayaks if I plan to catch every fish in the ocean.

Congrats, and it's nice to hear good stories. Consumers are 10x more likely to share their story if they have a negative experience. The positive ones mean just as much.

Cbad Mike · 09-25-2012, 07:19 PM

Cool. Glad to hear that you were taken care of in such a great way.
In my short time participating here on BWE and kayak fishing as a whole, I've come to realize that there are ALOT more really cool and helpful people in this awesome sport then there are a**holes and jerks. Hmmmmmm... Imagine if it was like that in every other aspect of life.

nitsuj · 09-25-2012, 08:03 PM

Daaaayaaaam, that is some serious customer service right there!

yotasan · 09-25-2012, 08:36 PM

i recently purchased an ocean kayak from andy, the ultra 4.3, ordered a rudder kit for it and found that i had to remove the flush mount rod holders to run the cables to the footpegs. removed the flush mounts and decided to use goof off to remove the double sided 3m seal. sprayed a little on the mounts and when i came back i found my mounts melting from the goof off. called ocean kayak to see about purchasing replacements and they told me to send in a picture of the mounts and what product i used. they also asked for my mailing address and a week later, new mounts arrived at my door. here's the kicker, since the ultra is made in new zealand, and the mounts were not available in the US they sent me replacement mounts directly from ocean kayak new zealand! that's kick ass customer service!!

in the package was a little note:

"with compliments"
John Ingram
Operations Co-Ordinator

thank you Mr. Ingram. and thanks ocean kayak for the great customer service.

09-25-2012, 08:36 PM	#7
yotasan Member Join Date: Dec 2008 Location: south orange county Posts: 84	i recently purchased an ocean kayak from andy, the ultra 4.3, ordered a rudder kit for it and found that i had to remove the flush mount rod holders to run the cables to the footpegs. removed the flush mounts and decided to use goof off to remove the double sided 3m seal. sprayed a little on the mounts and when i came back i found my mounts melting from the goof off. called ocean kayak to see about purchasing replacements and they told me to send in a picture of the mounts and what product i used. they also asked for my mailing address and a week later, new mounts arrived at my door. here's the kicker, since the ultra is made in new zealand, and the mounts were not available in the US they sent me replacement mounts directly from ocean kayak new zealand! that's kick ass customer service!! in the package was a little note: "with compliments" John Ingram Operations Co-Ordinator thank you Mr. Ingram. and thanks ocean kayak for the great customer service. __________________

09-25-2012, 06:16 PM	#1
mtnbykr2 Senior Member Join Date: Sep 2009 Location: newbury park ca Posts: 2,323	wow, to all of the right people who helped you out with this, and congrats on the new ride Greg, that is indeed, above and beyond service, and after finally pulling the trigger on updating my yak, and as great of deals that are out there, I am gonna update it through Andy __________________

09-25-2012, 06:31 PM	#3
roadx . Join Date: May 2010 Posts: 1,155	righton!!!! isnt it great when company's take care of their customers __________________

09-25-2012, 06:59 PM	#4
Drake Guest Posts: n/a	Every time I take a new Kayak out on the water, I land a fish I have never caught before on its Mayden Voyage Stealth 12 - Flounder (Boston) PA #1 - Sheepshead PA #2 - WSB PA #3 - Barracuda I need to keep getting new Kayaks if I plan to catch every fish in the ocean. Congrats, and it's nice to hear good stories. Consumers are 10x more likely to share their story if they have a negative experience. The positive ones mean just as much.

09-25-2012, 07:19 PM	#5
Cbad Mike Senior Member Join Date: Apr 2012 Location: Carlsbad Ca. Posts: 1,206	Cool. Glad to hear that you were taken care of in such a great way. In my short time participating here on BWE and kayak fishing as a whole, I've come to realize that there are ALOT more really cool and helpful people in this awesome sport then there are a**holes and jerks. Hmmmmmm... Imagine if it was like that in every other aspect of life.

09-25-2012, 08:03 PM	#6
nitsuj Junior Join Date: Jun 2012 Posts: 18	Daaaayaaaam, that is some serious customer service right there!