Hodgman Customer Support - Kayak Fishing Adventures on Big Water’s Edge

Regor · 04-04-2012, 07:08 AM

If I could put two thumbs up by the title, I would !

About two weeks ago, while on the Yak, for no reason, the zipper on my
"Hodgman Guidelite Breathable Waders" decided to come apart.

I was able to force it back together, but it never did seal up like they should have.

After calling "Purefishing" support 855-792-3235 (owners of Hodgman), they instructed me on how to fix this seeing that I had only one month of my Warranty left.

Cut off the booties and take a picture of them sitting by the Waders, take a picture of the faulty zipper, and email the two pics plus the original receipt to them for a full replacement. No need to send in Waders.

Of course, most of us out there get our Waders online, from the Clearance rack of Cabella's. This means Hodgman does not even carry this exact model anymore.

So while on the phone with support, she walks me through my replacement options, and I pick the Zippered Waders that they do have available.

http://www.hodgman.com/Hickory-Swale...-P2079C60.aspx

So here's

to an example of what a Company SHOULD do to keep their current/future customers happy!

.

.

Yakin · 04-04-2012, 08:03 AM

Love it when a company has good or great costumer service
unlike a local place we all know as TURNERS!

mtnbykr2 · 04-04-2012, 09:59 AM

I am thinkin of changing my waders out (no zipper) for a pair with a zipper, how do these compare to Simms? mine are about 4 years old and in fine condition but I would like to ditch the potty dance in the yak...lol

blitzburgh · 04-04-2012, 10:09 AM

That's awesome!

That's how to be a leader in service. It's sad though, that something that seems like it should be commonplace, is now rare.

gupppy · 04-04-2012, 10:15 AM

those are a nice pair of waders!

just two weeks ago, i learned how important a zipper is when on the kayak. i'm just glad i'm not a female. not sure what i'd do

04-04-2012, 07:08 AM	#1
Regor Greg Join Date: May 2010 Location: Chula Vista, ca Posts: 509	Hodgman Customer Support If I could put two thumbs up by the title, I would ! About two weeks ago, while on the Yak, for no reason, the zipper on my "Hodgman Guidelite Breathable Waders" decided to come apart. I was able to force it back together, but it never did seal up like they should have. After calling "Purefishing" support 855-792-3235 (owners of Hodgman), they instructed me on how to fix this seeing that I had only one month of my Warranty left. Cut off the booties and take a picture of them sitting by the Waders, take a picture of the faulty zipper, and email the two pics plus the original receipt to them for a full replacement. No need to send in Waders. Of course, most of us out there get our Waders online, from the Clearance rack of Cabella's. This means Hodgman does not even carry this exact model anymore. So while on the phone with support, she walks me through my replacement options, and I pick the Zippered Waders that they do have available. http://www.hodgman.com/Hickory-Swale...-P2079C60.aspx So here's to an example of what a Company SHOULD do to keep their current/future customers happy! . .

04-04-2012, 08:03 AM	#2
Yakin Senior Member Join Date: Mar 2012 Location: San Bernardino, CA Posts: 913	Love it when a company has good or great costumer service unlike a local place we all know as TURNERS! __________________ Remember There are Many Fish in the Sea MEANS MORE TO EAT!!!

04-04-2012, 09:59 AM	#3
mtnbykr2 Senior Member Join Date: Sep 2009 Location: newbury park ca Posts: 2,323	I am thinkin of changing my waders out (no zipper) for a pair with a zipper, how do these compare to Simms? mine are about 4 years old and in fine condition but I would like to ditch the potty dance in the yak...lol __________________

04-04-2012, 10:09 AM	#4
blitzburgh Senior Member Join Date: Mar 2009 Location: Menifee Posts: 2,509	That's awesome! That's how to be a leader in service. It's sad though, that something that seems like it should be commonplace, is now rare. __________________ ”The beauty of the Second Amendment is that it will not be needed until they try to take it.” ~Thomas Jefferson.........maybe

04-04-2012, 10:15 AM	#5
gupppy Senior Member Join Date: Nov 2010 Location: IE Posts: 171	those are a nice pair of waders! just two weeks ago, i learned how important a zipper is when on the kayak. i'm just glad i'm not a female. not sure what i'd do