Turners at FHS Del Mar - Kayak Fishing Adventures on Big Water’s Edge

jorluivil · 03-25-2012, 02:14 PM

Contact Turners and ask to speak the to their head honcho, if there's one thing that a company hates most is a bad review of their customer service. When you talk to him/her add to your complaint how much money you spent with their competitor and it will add insult to injury. These days businesses are hurting and doing everything to keep every customer they have and doing even more to win new ones, bad customer service is bad for business.

Deefeesha · 03-25-2012, 03:30 PM

I've never had good experiences with Turners for the exact same reason. Getting a sales rep. to help you out with reels behind the display case is very difficult it seems. Therefore, I only shop there in a pinch for terminal tackle.

hatchetman · 03-25-2012, 03:44 PM

I had a similar experience at their Kearny Mesa store when looking at a rifle that was on sale. The sales guy was big, overwieght, and had f---k you tattooed on his knucles, when I asked to look at the sale item he suggested another maker. I said no, I want the sale one, he walked away and I left.
I emailed their store manager and got a reply apologising and offering an additional discount on the rifle. Sending an email to the local store manager or to corporate will get you some saticfaction. I do not spend money at Turners unless it is a good sale price but I did notice that the idiot with the attitude was no longer working at Turners.

BlueDeep · 03-25-2012, 04:10 PM

I went to both FHS and I must say Turners was not the place to go for customer service. That's why I gave my business to Fisherman's Landing for my gear. Got great service and a good price.

xpresso2am · 03-25-2012, 04:23 PM

That just blows. Sorry you had a bad experience with them. Squidco! Enough said!

Bennyblanco · 03-25-2012, 04:24 PM

You should of came back with vengeance and talk shit,fuck turners unless they have a good sale.i won't even look their way.i hope some big shot looks at this blog. "TURNERS BAD CUSTUMER SERVICE".

03-25-2012, 05:46 PM

Stupid Rep, doesn't he know that the chances are every person he's selling something to, is more than likely on a forum where they can post their experience?

I wouldn't have bought it. I can understand your impatience. However, you did make him look bad in front of the AVET rep. He couldn't land the sale.

T-Rex · 03-25-2012, 06:12 PM

Too bad you bought the Revo there. The Turners rod and reel guys are on commission.

The Seeker Pinheads seemed like a pretty good deal for the money.

kobra · 03-25-2012, 08:24 PM

I had basically the same customer service this morning (Sunday) so I just left and bought my reel at a different vendor. Bought a bunch of miscellaneous tackle at other shops. Never went back to Turners and never will.

03-25-2012, 02:14 PM	#1
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Contact Turners and ask to speak the to their head honcho, if there's one thing that a company hates most is a bad review of their customer service. When you talk to him/her add to your complaint how much money you spent with their competitor and it will add insult to injury. These days businesses are hurting and doing everything to keep every customer they have and doing even more to win new ones, bad customer service is bad for business. __________________ www.facebook.com/Teamsewer

03-25-2012, 03:44 PM	#3
hatchetman Member Join Date: Apr 2006 Location: lincoln acres Posts: 60	I had a similar experience at their Kearny Mesa store when looking at a rifle that was on sale. The sales guy was big, overwieght, and had f---k you tattooed on his knucles, when I asked to look at the sale item he suggested another maker. I said no, I want the sale one, he walked away and I left. I emailed their store manager and got a reply apologising and offering an additional discount on the rifle. Sending an email to the local store manager or to corporate will get you some saticfaction. I do not spend money at Turners unless it is a good sale price but I did notice that the idiot with the attitude was no longer working at Turners. __________________ FAITH, FAMILY, FIREARMS, FISHING When the people fear their government, there is tyranny; when the government fears the people, there is liberty. Thomas Jefferson

03-25-2012, 06:12 PM	#8
T-Rex Senior Member Join Date: Mar 2005 Location: Rancho Santa Margarita Posts: 770	Too bad you bought the Revo there. The Turners rod and reel guys are on commission. The Seeker Pinheads seemed like a pretty good deal for the money. __________________

03-25-2012, 03:30 PM	#2
Deefeesha Senior Member Join Date: May 2011 Location: I.E. Posts: 179	I've never had good experiences with Turners for the exact same reason. Getting a sales rep. to help you out with reels behind the display case is very difficult it seems. Therefore, I only shop there in a pinch for terminal tackle.

03-25-2012, 04:10 PM	#4
BlueDeep Catch & Release Join Date: Sep 2011 Posts: 54	I went to both FHS and I must say Turners was not the place to go for customer service. That's why I gave my business to Fisherman's Landing for my gear. Got great service and a good price.

03-25-2012, 04:23 PM	#5
xpresso2am Senior Member Join Date: May 2010 Location: San Diego, CA Posts: 209	That just blows. Sorry you had a bad experience with them. Squidco! Enough said!

03-25-2012, 04:24 PM	#6
Bennyblanco Ironman Join Date: Sep 2011 Location: Inland empire Posts: 175	You should of came back with vengeance and talk shit,fuck turners unless they have a good sale.i won't even look their way.i hope some big shot looks at this blog. "TURNERS BAD CUSTUMER SERVICE".

03-25-2012, 05:46 PM	#7
Drake Guest Posts: n/a	Stupid Rep, doesn't he know that the chances are every person he's selling something to, is more than likely on a forum where they can post their experience? I wouldn't have bought it. I can understand your impatience. However, you did make him look bad in front of the AVET rep. He couldn't land the sale.

03-25-2012, 08:24 PM	#9
kobra Senior Member Join Date: May 2005 Location: oceanside Posts: 880	I had basically the same customer service this morning (Sunday) so I just left and bought my reel at a different vendor. Bought a bunch of miscellaneous tackle at other shops. Never went back to Turners and never will.