Ocean Kayak and Reps. - Kayak Fishing Adventures on Big Water’s Edge

GregAndrew · 09-25-2012, 07:00 PM

I recently found a small crack near one of the scuppers on my Trident 15. It was not leaking yet, but was building in length and size over a period. I had not heard of anyone having an issue like this with any Ocean Kayak before, and did not know how to approach the problem. As it happened, I ran into Jim Sammons at LJ. We were talking about downrigger video over the next week or so online when the lightbulb above my head went from off to dim. Asking him how to deal with it, he told me to contact my nearest dealer, and also said I should first check into getting it fixed. I believe Jim was also the first to make contack with Mark Olson (the regional rep.) on my behalf. So, who do I know that repairs kayak? Hmmmm? Duh, Andy at OEX Sunset Beach of course. So, I hit up Andy to see if it is repairable to any degree of security. I was surprised to find out that he is also an authorized OK dealer (I think he is like the equivalent of a Chevy, Chrysler and Ford dealership). He tells me to send him some pics and he would tell me what he thought. With the location and size of the crack, he tells me that it would not be worth repairing. He contacts Mark to find out the procedure himself (cause he has never had to warranty an OK either). Mark gets the pics and sends them up the line, and about a week later it is what color would you like? Unfortunately the new Urban Camo color is not available yet (looks great though), so I stick with the same Tactical Camo I had. He tells me they will build it the next week and it will be at OEX Sunset Beach the following week. Pretty kewl, but Andy (being the guy he is) one-ups the deal and tells me he has one in stock that I can take and he will wait for the replacement. Now that is some great warranty coverage and some over the top service. So, at the Baytubers tournament on Sunday I spent the last few hours of the fishing time stripping down my modifications for the evening exchange. I am the proud owner of a brand new canvas to put the finishing touches to. Thanks again to Ocean Kayaks, Mark Olson, Jim Sammons and Andy Allen.

ful-rac · 09-25-2012, 07:04 PM

Hope the new rig is going to be ready for the weekend! Wonder if its gonna be the kill'n machine the last one was......

mtnbykr2 · 09-25-2012, 07:16 PM

wow,

to all of the right people who helped you out with this, and congrats on the new ride Greg, that is indeed, above and beyond service,
and after finally pulling the trigger on updating my yak, and as great of deals that are out there, I am gonna update it through Andy

NextBite · 09-25-2012, 07:24 PM

Quote:

Originally Posted by mtnbykr2

wow,

to all of the right people who helped you out with this, and congrats on the new ride Greg, that is indeed, above and beyond service,
and after finally pulling the trigger on updating my yak, and as great of deals that are out there, I am gonna update it through Andy

You should Andy is the man!

roadx · 09-25-2012, 07:31 PM

righton!!!! isnt it great when company's take care of their customers

09-25-2012, 07:59 PM

Every time I take a new Kayak out on the water, I land a fish I have never caught before on its Mayden Voyage

Stealth 12 - Flounder (Boston)
PA #1 - Sheepshead
PA #2 - WSB
PA #3 - Barracuda

I need to keep getting new Kayaks if I plan to catch every fish in the ocean.

Congrats, and it's nice to hear good stories. Consumers are 10x more likely to share their story if they have a negative experience. The positive ones mean just as much.

Jimmyz123 · 09-26-2012, 06:57 AM

Now that's what I call service.

Iceman · 09-26-2012, 07:15 AM

Happy to do my part on this for someone who contributes alot to the fishing community, both Greg and Ocean Kayak.

This kayak was originally donated by OK to the Steve Moyer Tournament 2 years ago where Greg won the bidding on it and those proceeds went to fighting cancer. Two years of overloading it with halibut and getting it replaced with out much of a question impressed me.

Badtaste2k · 09-26-2012, 07:26 AM

Wow! Great story Greg. I'm sorry about the crack but it's great to know the company has your back! It makes me feel even better about going for the Trident when I was deciding.

Dan

wiredantz · 09-26-2012, 07:30 AM

Sweet. Crosses fingers i hope my x-factor super tank never cracks...its a blem...

if it does ill have have to put some duct tape on it. Nacho libre style

dmrides · 09-26-2012, 07:40 AM

Good to hear that all parties involved took such good care of you and got you back on the water so quickly.

I had an issue with a prowler a few years back and Mark was extremely helpful in making sure it got resolved. I have nothing but good things to say about Ocean Kayaks, their reps and shops that carry them; excellent customer service.

09-25-2012, 07:31 PM	#5
roadx . Join Date: May 2010 Posts: 1,155	righton!!!! isnt it great when company's take care of their customers __________________

09-26-2012, 06:57 AM	#7
Jimmyz123 Senior Member Join Date: Mar 2010 Location: San Diego Posts: 2,385	Now that's what I call service. __________________ No better time than being on the water, God Bless, JimmyZ

09-26-2012, 07:15 AM	#8
Iceman Administrator Join Date: Mar 2005 Location: 1-2 miles off the point Posts: 6,948	Happy to do my part on this for someone who contributes alot to the fishing community, both Greg and Ocean Kayak. This kayak was originally donated by OK to the Steve Moyer Tournament 2 years ago where Greg won the bidding on it and those proceeds went to fighting cancer. Two years of overloading it with halibut and getting it replaced with out much of a question impressed me. __________________

09-26-2012, 07:30 AM	#10
wiredantz Currently @ MLO Territory Join Date: Dec 2010 Location: Under the Shadow Posts: 2,290	Sweet. Crosses fingers i hope my x-factor super tank never cracks...its a blem... if it does ill have have to put some duct tape on it. Nacho libre style __________________ Team: Disbanded You only have one chance in this life...make the right decision(s)...so you don't regret it

09-25-2012, 07:00 PM	#1
GregAndrew Senior Member Join Date: Mar 2009 Posts: 2,384	Ocean Kayak and Reps. I recently found a small crack near one of the scuppers on my Trident 15. It was not leaking yet, but was building in length and size over a period. I had not heard of anyone having an issue like this with any Ocean Kayak before, and did not know how to approach the problem. As it happened, I ran into Jim Sammons at LJ. We were talking about downrigger video over the next week or so online when the lightbulb above my head went from off to dim. Asking him how to deal with it, he told me to contact my nearest dealer, and also said I should first check into getting it fixed. I believe Jim was also the first to make contack with Mark Olson (the regional rep.) on my behalf. So, who do I know that repairs kayak? Hmmmm? Duh, Andy at OEX Sunset Beach of course. So, I hit up Andy to see if it is repairable to any degree of security. I was surprised to find out that he is also an authorized OK dealer (I think he is like the equivalent of a Chevy, Chrysler and Ford dealership). He tells me to send him some pics and he would tell me what he thought. With the location and size of the crack, he tells me that it would not be worth repairing. He contacts Mark to find out the procedure himself (cause he has never had to warranty an OK either). Mark gets the pics and sends them up the line, and about a week later it is what color would you like? Unfortunately the new Urban Camo color is not available yet (looks great though), so I stick with the same Tactical Camo I had. He tells me they will build it the next week and it will be at OEX Sunset Beach the following week. Pretty kewl, but Andy (being the guy he is) one-ups the deal and tells me he has one in stock that I can take and he will wait for the replacement. Now that is some great warranty coverage and some over the top service. So, at the Baytubers tournament on Sunday I spent the last few hours of the fishing time stripping down my modifications for the evening exchange. I am the proud owner of a brand new canvas to put the finishing touches to. Thanks again to Ocean Kayaks, Mark Olson, Jim Sammons and Andy Allen.

09-25-2012, 07:04 PM	#2
ful-rac Emperor Join Date: May 2009 Location: Buena Park Posts: 3,649	Hope the new rig is going to be ready for the weekend! Wonder if its gonna be the kill'n machine the last one was...... __________________ There's nothing colder than yesterday's hotdog.

09-25-2012, 07:16 PM	#3
mtnbykr2 Senior Member Join Date: Sep 2009 Location: newbury park ca Posts: 2,323	wow, to all of the right people who helped you out with this, and congrats on the new ride Greg, that is indeed, above and beyond service, and after finally pulling the trigger on updating my yak, and as great of deals that are out there, I am gonna update it through Andy __________________

09-25-2012, 07:59 PM	#6
Drake Guest Posts: n/a	Every time I take a new Kayak out on the water, I land a fish I have never caught before on its Mayden Voyage Stealth 12 - Flounder (Boston) PA #1 - Sheepshead PA #2 - WSB PA #3 - Barracuda I need to keep getting new Kayaks if I plan to catch every fish in the ocean. Congrats, and it's nice to hear good stories. Consumers are 10x more likely to share their story if they have a negative experience. The positive ones mean just as much.

09-26-2012, 07:26 AM	#9
Badtaste2k Senior Member Join Date: Jul 2011 Location: San Pedro Posts: 144	Wow! Great story Greg. I'm sorry about the crack but it's great to know the company has your back! It makes me feel even better about going for the Trident when I was deciding. Dan

09-26-2012, 07:40 AM	#11
dmrides Senior Member Join Date: Aug 2009 Location: Point Loma Posts: 584	Good to hear that all parties involved took such good care of you and got you back on the water so quickly. I had an issue with a prowler a few years back and Mark was extremely helpful in making sure it got resolved. I have nothing but good things to say about Ocean Kayaks, their reps and shops that carry them; excellent customer service.