Bad experience TURNED GOOD at Jig Stop Tackle & Tours! - Kayak Fishing Adventures on Big Water’s Edge

Chuck D · 06-19-2013, 01:18 PM

Hello All,
I do not like to pass bad news to about a business unless I feel as if I have truly been wronged, but this is definitely the circumstance. I had ordered a Terez Rod from Jig Stop over a week ago after getting wind of a good deal to pair up a rod with my new Curado EJ. I placed the order, got a confirmation email and waited for my purchased to arrive. To my avail over a week later I get a phone call from the lady at Jig Stop that the rod is not in stock anymore and been sold out. She offered me a spinning rod which I did not want as I needed a conventional for my Curado. Anyways she passed me to the boss over there who proceeded to tell me too bad, they were on sale, too many orders were placed and were sold out. No apology or admittance of responsibility. He basically said that the internet purchase wasn't in store and they happened to be out of stock which didn't reflect on the internet and still doesn't until today (so if you placed an order you might have to deal with this BS like I did today). He offered no solution and went on to say that this happens on Amazon all the time. He was not concerned to update his quantities online in a timely fashion and really didn't even understand my frustrations. He then asked if I would like to be updated about future sales. To this I laughed and assured him that I only deal with professional businesses. It takes a lot to frustrate me but this business did, I hope his unwillingness to resolve problems, admit guilt and help out a potential future customer was well worth the poor word of mouth, which he didn't seem to care about when I mentioned that I would post this experience on our amazing kayak fishing website. Bummed, hope he is too.

*** So I need to follow up on a negative post that I had for Jig Stop in Dana Point. A couple days after I posted this I got a call from Dave at Jig Stop. He told me that he did some research and found the rod I was looking for through Shimano that was a different color and he would be more then happy to get that one shipped to me. Arrived at my house a week later, same price, stoked. I want to give a public apology to Dave at Jig Stop and let everyone know that he went the extra mile to help me out regardless of our differences. I am happy that I not only have my rod but that I can give positive feedback about a local shop rather then negative. Thanks Dave and I certainly appreciate the follow through and hope that others go through your store in the future. Cheers.

Dannowar · 06-19-2013, 01:19 PM

and that is why i support the local tackle shops.

BrokeLoser · 06-19-2013, 02:14 PM

Isn't Jig Stop in Dana Point?

StinkyMatt · 06-19-2013, 02:40 PM

Are you upset because a business ran out of fishing poles at a great deal price?

Or

Are you upset because a business did not update their inventory?

Chuck D · 06-19-2013, 02:57 PM

I am upset because:
-They did not update inventory on website yet sent me and order confirmation and shipping confirmation when I purchased item.
-The manager/owner made no attempt to apologize, resolve issue, offer comparable alternate offer or acknowledge that there was anything wrong with ordering off a website that does not have an item in stock.
-Oh and lastly the lady working there also lied about calling me a week ago, yet there was no call made to my phone. I am not one to exaggerate, just inform future possible consumers.
Thats about it

oneyedeer · 06-19-2013, 03:09 PM

that site looks kinda pretty rough to begin with...hence i didn't order one i was more concern with where my personal info was going...Amazon on the other hand has my 97 dollars and hopefully I will have a 300ej in a couple weeks

dorado50 · 06-19-2013, 03:10 PM

Terez rods are so popular even Shimano can't keep up....shop around, most inventories are depleted.

mrJB · 06-19-2013, 03:13 PM

Sorry you had a bad experience at the Jigstop...

Dave always treats me right. In fact, I very recently ordered a lefty SXJ, got an email three days later to come pick it up, and there it was, loaded with the line of my choice and with a Jigstop reel cover.

Not to threadjack or really bitch, I will never do business with "Acid Rod/C & M Custom" again. Ordered some goodies months ago and order came without a spool of "A" size black thread. Order marked "Owe". Never did get my thread despite two emails asking the status, and their continued advertising of the thread. Guess I'll have to go to Mudhole for my components...

DanaPT · 06-19-2013, 04:48 PM

Quote:

Originally Posted by Chuck D

Hello All,
I do not like to pass bad news to about a business unless I feel as if I have truly been wronged, but this is definitely the circumstance. I had ordered a Terez Rod from Jig Stop over a week ago after getting wind of a good deal to pair up a rod with my new Curado EJ. I placed the order, got a confirmation email and waited for my purchased to arrive. To my avail over a week later I get a phone call from the lady at Jig Stop that the rod is not in stock anymore and been sold out. She offered me a spinning rod which I did not want as I needed a conventional for my Curado. Anyways she passed me to the boss over there who proceeded to tell me too bad, they were on sale, too many orders were placed and were sold out. No apology or admittance of responsibility. He basically said that the internet purchase wasn't in store and they happened to be out of stock which didn't reflect on the internet and still doesn't until today (so if you placed an order you might have to deal with this BS like I did today). He offered no solution and went on to say that this happens on Amazon all the time. He was not concerned to update his quantities online in a timely fashion and really didn't even understand my frustrations. He then asked if I would like to be updated about future sales. To this I laughed and assured him that I only deal with professional businesses. It takes a lot to frustrate me but this business did, I hope his unwillingness to resolve problems, admit guilt and help out a potential future customer was well worth the poor word of mouth, which he didn't seem to care about when I mentioned that I would post this experience on our amazing kayak fishing website. Bummed, hope he is too. Dont shop here.

I was in the shop when you called today around lunch time.

Dave is a good guy. I heard him offer to put you on his email list so that future deals they offer, you'd be notified ASAP when when his sales begin.

Give the guy a break. He's not NORDSTORM, He's not AMAZON (who by the way has decided to not honor the mispriced 300 EJs), he's a local tackle shop serving guys who like to fish who'd otherwise have 1 less place to actually visit and talk to knowledgeable local anglers if he shut down cause he continually took a loss on his product sales.

Give the guy/shop a break.

Chuck D · 06-19-2013, 05:06 PM

Quote:

Originally Posted by DanaPT

I was in the shop when you called today around lunch time.

Dave is a good guy. I heard him offer to put you on his email list so that future deals they offer, you'd be notified ASAP when when his sales begin.

Give the guy a break. He's not NORDSTORM, He's not AMAZON (who by the way has decided to not honor the mispriced 300 EJs), he's a local tackle shop serving guys who like to fish who'd otherwise have 1 less place to actually visit and talk to knowledgeable local anglers if he shut down cause he continually took a loss on his product sales.

Give the guy/shop a break.

All I can say is an apology goes a long way. When a business, company corporation, or whomever goes by the approach too bad so sad when something goes wrong and it is obviously not the consumers fault then yes I will probably be turned off by the business, not shop there again and tell others that may shop there about my experience. I am sure that he is not a bad guy and this is not the point. In order to retain loyal customers you need to have customer service. Perfect example, this weekend at Squidco they forgot to call me for a month about my reels being serviced, without asking for anything I went into the store and the owner sincerely apologized and gave me a free tshirt and hat. This is what makes people come back to a business, not shifting the blame to the consumer and making them feel like its their bad that they cant drive an hour to get a rod instead of ordering it online. One apology from this guy Dave would have dismissed this whole thread. That's just how you need to run a business plain and simple.

lterrero · 06-19-2013, 06:49 PM

Way to go Chuck! thanks for running the word, you did your thing and at the other end, like we say in Venezuela "go and fry monkey"

dc1983 · 06-19-2013, 06:16 PM

Jig stop has been nothing but good for me. I have ordered reels on line and over the phone and picked them up within the hour or two with line and ready to fish. They have replaced guides on rods for me as well. They might be a little different but still a good business. I wouldn't stop doing business with them after 1 bad experience like that. You have to look at it through the businesses eyes as well. They could have offered an apology I will agree with that.

SoCalCJ · 06-19-2013, 06:51 PM

I'm sorry to hear you had a bad experience! I have to agree with many others on here, Jig Stop is an excellent local tackle shop. I remember seeing the owner Dave at a lot of different anti-MLPA events. Last time they had a sale on Accurate reels, I picked one up in-store for close half off. Great brick & mortar store, although the website is a little shady.

06-19-2013, 01:18 PM	#1
Chuck D Senior Member Join Date: Jun 2010 Location: Bay Park Posts: 559	Bad experience TURNED GOOD at Jig Stop Tackle & Tours! Hello All, I do not like to pass bad news to about a business unless I feel as if I have truly been wronged, but this is definitely the circumstance. I had ordered a Terez Rod from Jig Stop over a week ago after getting wind of a good deal to pair up a rod with my new Curado EJ. I placed the order, got a confirmation email and waited for my purchased to arrive. To my avail over a week later I get a phone call from the lady at Jig Stop that the rod is not in stock anymore and been sold out. She offered me a spinning rod which I did not want as I needed a conventional for my Curado. Anyways she passed me to the boss over there who proceeded to tell me too bad, they were on sale, too many orders were placed and were sold out. No apology or admittance of responsibility. He basically said that the internet purchase wasn't in store and they happened to be out of stock which didn't reflect on the internet and still doesn't until today (so if you placed an order you might have to deal with this BS like I did today). He offered no solution and went on to say that this happens on Amazon all the time. He was not concerned to update his quantities online in a timely fashion and really didn't even understand my frustrations. He then asked if I would like to be updated about future sales. To this I laughed and assured him that I only deal with professional businesses. It takes a lot to frustrate me but this business did, I hope his unwillingness to resolve problems, admit guilt and help out a potential future customer was well worth the poor word of mouth, which he didn't seem to care about when I mentioned that I would post this experience on our amazing kayak fishing website. Bummed, hope he is too. *** So I need to follow up on a negative post that I had for Jig Stop in Dana Point. A couple days after I posted this I got a call from Dave at Jig Stop. He told me that he did some research and found the rod I was looking for through Shimano that was a different color and he would be more then happy to get that one shipped to me. Arrived at my house a week later, same price, stoked. I want to give a public apology to Dave at Jig Stop and let everyone know that he went the extra mile to help me out regardless of our differences. I am happy that I not only have my rod but that I can give positive feedback about a local shop rather then negative. Thanks Dave and I certainly appreciate the follow through and hope that others go through your store in the future. Cheers. Last edited by Chuck D; 07-01-2013 at 01:36 PM. Reason: Wrong Heading

06-19-2013, 01:19 PM	#2
Dannowar Senior Member Join Date: Aug 2012 Posts: 1,823	and that is why i support the local tackle shops. __________________ "Beware the lollipop of mediocrity; lick it once and you’ll suck forever." — Brian Wilson

06-19-2013, 03:13 PM	#8
mrJB Senior Member Join Date: Feb 2007 Location: O.C. Posts: 352	Sorry you had a bad experience at the Jigstop... Dave always treats me right. In fact, I very recently ordered a lefty SXJ, got an email three days later to come pick it up, and there it was, loaded with the line of my choice and with a Jigstop reel cover. Not to threadjack or really bitch, I will never do business with "Acid Rod/C & M Custom" again. Ordered some goodies months ago and order came without a spool of "A" size black thread. Order marked "Owe". Never did get my thread despite two emails asking the status, and their continued advertising of the thread. Guess I'll have to go to Mudhole for my components... __________________ "I Brake for Halibut"

06-19-2013, 02:14 PM	#3
BrokeLoser Senior Member Join Date: Feb 2011 Location: Corona, CA Posts: 472	Isn't Jig Stop in Dana Point?

06-19-2013, 02:40 PM	#4
StinkyMatt Senior Member Join Date: Jun 2010 Location: Under a bridge Posts: 2,169	Are you upset because a business ran out of fishing poles at a great deal price? Or Are you upset because a business did not update their inventory?

06-19-2013, 02:57 PM	#5
Chuck D Senior Member Join Date: Jun 2010 Location: Bay Park Posts: 559	I am upset because: -They did not update inventory on website yet sent me and order confirmation and shipping confirmation when I purchased item. -The manager/owner made no attempt to apologize, resolve issue, offer comparable alternate offer or acknowledge that there was anything wrong with ordering off a website that does not have an item in stock. -Oh and lastly the lady working there also lied about calling me a week ago, yet there was no call made to my phone. I am not one to exaggerate, just inform future possible consumers. Thats about it

06-19-2013, 03:09 PM	#6
oneyedeer Senior Member Join Date: May 2011 Location: Orange County, ca Posts: 684	that site looks kinda pretty rough to begin with...hence i didn't order one i was more concern with where my personal info was going...Amazon on the other hand has my 97 dollars and hopefully I will have a 300ej in a couple weeks

06-19-2013, 03:10 PM	#7
dorado50 Senior Member Join Date: Mar 2006 Location: La Jolla Shores Posts: 1,626	Terez rods are so popular even Shimano can't keep up....shop around, most inventories are depleted.

06-19-2013, 06:49 PM	#11
lterrero Leo Join Date: Feb 2010 Location: La Jolla, CA Posts: 482	Way to go Chuck! thanks for running the word, you did your thing and at the other end, like we say in Venezuela "go and fry monkey"

06-19-2013, 06:16 PM	#12
dc1983 Senior Member Join Date: Nov 2011 Location: Laguna Hills, Ca Posts: 309	Jig stop has been nothing but good for me. I have ordered reels on line and over the phone and picked them up within the hour or two with line and ready to fish. They have replaced guides on rods for me as well. They might be a little different but still a good business. I wouldn't stop doing business with them after 1 bad experience like that. You have to look at it through the businesses eyes as well. They could have offered an apology I will agree with that.

06-19-2013, 06:51 PM	#13
SoCalCJ Senior Member Join Date: Nov 2011 Location: Newport Beach, CA Posts: 126	I'm sorry to hear you had a bad experience! I have to agree with many others on here, Jig Stop is an excellent local tackle shop. I remember seeing the owner Dave at a lot of different anti-MLPA events. Last time they had a sale on Accurate reels, I picked one up in-store for close half off. Great brick & mortar store, although the website is a little shady.