No doubt!!!

His own words tell it all:

Thursday Night:
" BUYER BEWARE!!! My Native Watercraft Mariner 12.5 is less than 3 months old and the rudder broke off. It is not covered by warranty..."



Friday early in the morning:

"........I told customer support at Native Watercraft that my only recourse for this situation........ I was going to go onto every kayak site that I could find and share my experience. You can agree with me or not, I don't really care...."


Two hours later:

"...... I would like to thank Native Watercraft for contacting me this morning and resolving this issue. The internet can be a wonderful thing......"


So it looks like one night he went onto every kayak site he could find and bashed Native Watercraft because he couldn't immediately get what he wanted from them. Then the next morning Native Watercraft gave him what he wanted, but for the most part he did not bother to go back to those websites where he bashed them (like this one), and tell everyone that they made it right.


Sounds like Native Watercraft has a lot class, maybe more then some. :D

Jim

It is sad though that one little burp like this can cause a company a lot of money in buys.
I am sure if this happen with OEX this little thread would have never even been started!
Thank god we have such an amazing staff at OEX and IF they can't help us what ever a problem was or an idea they for sure know someone that does!!!

THANKS OEX FOR ALL YOUR HELP TO EVERYONE HERE AND EVEN GIVING US THIS SIGHT TO TALK, B.S., AND ENVY ON!