Thanks to the crew @ OEX Mission Bay!!! - Kayak Fishing Adventures on Big Water’s Edge

RobFish · 08-09-2012, 05:44 AM

I just wanted to let everyone know about a cool thing that happened to me.
I usually wear waders, but it's a little warm for that now, so I decided to buy some of the Stohlquist pants and water moccasins so that at least I've got coverage from the sun, as my German/Hungarian roots sizzle pretty quick.

So I roll down to OEX, and BAMN, a million little kids holding summer camp on the point, and not a parking spot in sight. Hmm? What to do? I drive an F350 so it's not like I can just park it anywhere. So I tuck myself in the corner, and while blocking a couple spots, I call OEX up from their parking lot.

Brent (not Torgy though, Brandt maybe?, sorry, too much punk rock- my hearing is a little shot) answers the phone. He checks the inventory for my sizes, and then...he runs out to the truck, grabs my card, runs back in, runs back out with the paperwork to sign, my receipt, and my new gear. I never had to get out of my truck. It was like drive-thru kayak gear shopping. Epic!

It seems like a small gesture, but I thought it was awesome.
Much props to all the guys down at OEX M.Bay!
Thanks again.
RobFish

jorluivil · 08-09-2012, 06:30 AM

Next thing they'll be providing a kayak launch n land service at most beaches

JNAST13ST · 08-09-2012, 06:54 AM

good to hear yeah that place needs a bigger lot fo-sho

dorado50 · 08-09-2012, 07:14 AM

Thats why OEX rocks! Little things like that is what makes them an A-1 company....

Jimmyz123 · 08-09-2012, 07:22 AM

Quote:

Originally Posted by RobFish

I just wanted to let everyone know about a cool thing that happened to me.
I usually wear waders, but it's a little warm for that now, so I decided to buy some of the Stohlquist pants and water moccasins so that at least I've got coverage from the sun, as my German/Hungarian roots sizzle pretty quick.

So I roll down to OEX, and BAMN, a million little kids holding summer camp on the point, and not a parking spot in sight. Hmm? What to do? I drive an F350 so it's not like I can just park it anywhere. So I tuck myself in the corner, and while blocking a couple spots, I call OEX up from their parking lot.

Brent (not Torgy though, Brandt maybe?, sorry, too much punk rock- my hearing is a little shot) answers the phone. He checks the inventory for my sizes, and then...he runs out to the truck, grabs my card, runs back in, runs back out with the paperwork to sign, my receipt, and my new gear. I never had to get out of my truck. It was like drive-thru kayak gear shopping. Epic!

It seems like a small gesture, but I thought it was awesome.
Much props to all the guys down at OEX M.Bay!
Thanks again.
RobFish

All the guys at OEX Mission are very solid with the Customer Service. They have always treated me well. This is why I will drive out of my way just to pick stuff up from them when I need it.

Gigafish · 08-09-2012, 07:30 AM

Nice to read Little things make a big difference. Nice job OEX.

fishsouthcounty · 08-09-2012, 08:56 AM

Quote:

Originally Posted by Gigafish

Nice to read Little things make a big difference. Nice job OEX.

Kinda like pictures of the kayak your tryin to sell???

sorry had to.

Very cool of them. Not often you see employees willing to go to that level for customer service these day. Well done down there guys.

fishsouthcounty · 08-09-2012, 09:30 AM

haha tou-che...

i did, and OEX Sunset has equally oustanding service as well. Will be fishing Dana Monday if youd like to join.

taggermike · 08-09-2012, 10:03 AM

A little extra goes so far. Thanks for sharing. Mike

Dirty Curti · 08-10-2012, 11:22 AM

Now that is what customer service is all about. Unlike the service I received at West Marine in Oceanside yesterday. 20 minutes walking around the store and not one person asked if I needed help. I would've spent a lot more money if they did.

Way to go OEX!

08-09-2012, 05:44 AM	#1
RobFish Massive Member Join Date: May 2011 Location: San Diego Posts: 382	Thanks to the crew @ OEX Mission Bay!!! I just wanted to let everyone know about a cool thing that happened to me. I usually wear waders, but it's a little warm for that now, so I decided to buy some of the Stohlquist pants and water moccasins so that at least I've got coverage from the sun, as my German/Hungarian roots sizzle pretty quick. So I roll down to OEX, and BAMN, a million little kids holding summer camp on the point, and not a parking spot in sight. Hmm? What to do? I drive an F350 so it's not like I can just park it anywhere. So I tuck myself in the corner, and while blocking a couple spots, I call OEX up from their parking lot. Brent (not Torgy though, Brandt maybe?, sorry, too much punk rock- my hearing is a little shot) answers the phone. He checks the inventory for my sizes, and then...he runs out to the truck, grabs my card, runs back in, runs back out with the paperwork to sign, my receipt, and my new gear. I never had to get out of my truck. It was like drive-thru kayak gear shopping. Epic! It seems like a small gesture, but I thought it was awesome. Much props to all the guys down at OEX M.Bay! Thanks again. RobFish __________________

08-09-2012, 06:30 AM	#2
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Next thing they'll be providing a kayak launch n land service at most beaches __________________ www.facebook.com/Teamsewer

08-09-2012, 06:54 AM	#3
JNAST13ST Living Da Dream! Join Date: May 2012 Location: SAN DIEGO Posts: 414	good to hear yeah that place needs a bigger lot fo-sho __________________ Don't tread on me

08-09-2012, 07:14 AM	#4
dorado50 Senior Member Join Date: Mar 2006 Location: La Jolla Shores Posts: 1,626	Thats why OEX rocks! Little things like that is what makes them an A-1 company....

08-09-2012, 07:30 AM	#6
Gigafish Senior Member Join Date: Aug 2010 Posts: 309	Nice to read Little things make a big difference. Nice job OEX.

08-09-2012, 09:30 AM	#8
fishsouthcounty Senior Member Join Date: Jan 2011 Location: San Juan Capistrano, Ca Posts: 518	haha tou-che... i did, and OEX Sunset has equally oustanding service as well. Will be fishing Dana Monday if youd like to join.

08-09-2012, 10:03 AM	#9
taggermike Senior Member Join Date: May 2007 Location: Chula Vista Posts: 1,589	A little extra goes so far. Thanks for sharing. Mike

08-10-2012, 11:22 AM	#10
Dirty Curti Senior Member Join Date: Jul 2012 Location: Oceanside, CA Posts: 419	Now that is what customer service is all about. Unlike the service I received at West Marine in Oceanside yesterday. 20 minutes walking around the store and not one person asked if I needed help. I would've spent a lot more money if they did. Way to go OEX!