UPS Theft?? - Kayak Fishing Adventures on Big Water’s Edge

CR Yaker · 07-13-2016, 05:24 PM

Sent 4 Shimano rods via UPS out there to CA Shimano, Irvine for warranty replacement. Had them in a long box I had received from another rod company. Well packaged.
Didn't even think of insurance, wasn't asked at the UPS center here. Replaced about $750 in rods.
Needless to say, it looks like the rods we're stolen by someone with UPS. Shimano refused delivery because it was only 1/3 of the original box empty with clear tape covered over a perfectly cut end.
Filed a claim today. What a joke talking with a claim representative who always tried to skewer the facts. Wonder if I should file a police report? If I thought it was on this end, MN, I would. But I doubt it, looks like it was in CA.
Live and learn.

Mahigeer · 07-13-2016, 06:00 PM

Sorry about your loss.

My problem with UPS and FedEx is that they don't bother toring the doorbell.

They just leave the package and go.

I have complained to UPS, but it did no good.

I have been lucky so far that nothing has been stolen from my porch.

We have great USPS carrier, that ring the door bell, whatever does not fit in the mail slot. I give him a canned drink.

jorluivil · 07-13-2016, 06:38 PM

I worked for DHL for 20 years, in those 20 years I had to go to small claims court 3 times to represent our company when customers sued us for lost or damaged freight. All 3 cases ended up in small claims appeals court and all 3 claims were ruled in favor of DHL. The plaintiffs received $100 which is the maximum refund when the insurance is not purchased.

Whatever you decided to do I wish you luck.

CR Yaker · 07-14-2016, 01:03 PM

Sue??? No way, you are correct, have nothing to stand on with the optional insurance being provided.
But, that doesn't preclude from criminal investigation. If I thought UPS was doing everything possible to correct the wrong, I wouldn't even consider it. But it may be my civic duty to report it so as to help determine future pin points of criminal activity (if it was indeed theft).

CR Yaker · 07-28-2016, 04:31 PM

The gods are smiling upon me. Today, out of the blue, I get a call from Shimano asking me about one of my rods (supposedly lost/stolen at UPS) and what to do since it wasn't covered under warranty. ??? As it turns out they had received all four rods. I didn't ask when they received them or how, I just smiled and went with it. Nothing from UPS about it. We even had already filed the paperwork for insurance and shipping reimbursement.

jruiz · 07-28-2016, 05:51 PM

I know first hand that there are ups employees that open packages and steal its contents. Insure everything

Silbaugh4liberty · 07-29-2016, 02:15 PM

It's sad that you have to pay extra to just make sure a company it's job correctly. Isn't that extortion??

Sent from my SM-G935V using Tapatalk

07-13-2016, 05:24 PM	#1
CR Yaker Senior Member Join Date: Jun 2013 Location: Jaco, Costa Rica Posts: 119	UPS Theft?? Sent 4 Shimano rods via UPS out there to CA Shimano, Irvine for warranty replacement. Had them in a long box I had received from another rod company. Well packaged. Didn't even think of insurance, wasn't asked at the UPS center here. Replaced about $750 in rods. Needless to say, it looks like the rods we're stolen by someone with UPS. Shimano refused delivery because it was only 1/3 of the original box empty with clear tape covered over a perfectly cut end. Filed a claim today. What a joke talking with a claim representative who always tried to skewer the facts. Wonder if I should file a police report? If I thought it was on this end, MN, I would. But I doubt it, looks like it was in CA. Live and learn. __________________ Fishing touring guide service Central Costa Rica. cryaker.com Mark

07-13-2016, 06:38 PM	#3
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	I worked for DHL for 20 years, in those 20 years I had to go to small claims court 3 times to represent our company when customers sued us for lost or damaged freight. All 3 cases ended up in small claims appeals court and all 3 claims were ruled in favor of DHL. The plaintiffs received $100 which is the maximum refund when the insurance is not purchased. Whatever you decided to do I wish you luck. __________________ www.facebook.com/Teamsewer

07-14-2016, 01:03 PM	#4
CR Yaker Senior Member Join Date: Jun 2013 Location: Jaco, Costa Rica Posts: 119	Sue??? No way, you are correct, have nothing to stand on with the optional insurance being provided. But, that doesn't preclude from criminal investigation. If I thought UPS was doing everything possible to correct the wrong, I wouldn't even consider it. But it may be my civic duty to report it so as to help determine future pin points of criminal activity (if it was indeed theft). __________________ Fishing touring guide service Central Costa Rica. cryaker.com Mark

07-28-2016, 04:31 PM	#5
CR Yaker Senior Member Join Date: Jun 2013 Location: Jaco, Costa Rica Posts: 119	The gods are smiling upon me. Today, out of the blue, I get a call from Shimano asking me about one of my rods (supposedly lost/stolen at UPS) and what to do since it wasn't covered under warranty. ??? As it turns out they had received all four rods. I didn't ask when they received them or how, I just smiled and went with it. Nothing from UPS about it. We even had already filed the paperwork for insurance and shipping reimbursement. __________________ Fishing touring guide service Central Costa Rica. cryaker.com Mark

07-29-2016, 02:15 PM	#7
Silbaugh4liberty Fishing Patriot Join Date: Dec 2013 Posts: 1,121	It's sad that you have to pay extra to just make sure a company it's job correctly. Isn't that extortion?? Sent from my SM-G935V using Tapatalk __________________

07-13-2016, 06:00 PM	#2
Mahigeer Senior Member Join Date: Apr 2013 Location: Los Angeles Posts: 1,891	Sorry about your loss. My problem with UPS and FedEx is that they don't bother toring the doorbell. They just leave the package and go. I have complained to UPS, but it did no good. I have been lucky so far that nothing has been stolen from my porch. We have great USPS carrier, that ring the door bell, whatever does not fit in the mail slot. I give him a canned drink.

07-28-2016, 05:51 PM	#6
jruiz Large Member Join Date: Jul 2012 Location: La Verne, CA Posts: 1,008	I know first hand that there are ups employees that open packages and steal its contents. Insure everything