Kokatat A+++++ Service - Kayak Fishing Adventures on Big Water’s Edge

jorluivil · 07-22-2013, 10:13 AM

I sent my pants in for some repairs.......the response says it all

Hi Jorge,

After inspecting the pants you sent in we have found a warranty issue developing with the fabric. We found the layers of fabric to be delaminating and as a result we’d like to replace these pants under warranty at no charge to you with a brand new pair identical to what you sent in. I will wait until I hear back from you before I place the order for the new pants. Can you also please confirm your phone number in case the courier needs to contact you for any reason.

Thank you,

Kokatat Water Sports Inc.
Service Department Rep
Customer Service Rep
Phone: 800-225-9749 ext. 233 or
(707)-822-7621
E-mail: jordan_jones@kokatat.com
Fax: (707) 822-8481

maui jim · 07-22-2013, 10:27 AM

So there sending you a new Pair like the old ones...... Sweet... What a great warranty.

It took a long to put all those stains and smells in the old ones I wonder how they will reproduce those???

jorluivil · 07-22-2013, 10:38 AM

Quote:

Originally Posted by maui jim

So there sending you a new Pair like the old ones...... Sweet... What a great warranty.

It took a long to put all those stains and smells in the old ones I wonder how they will reproduce those???

They are transferring the stains and smell from the old ones to the new ones. I had to pay $20 for this process.

The best comment about my pants came from a fellow kayaker who fished less than a handful of times per year

Kayaker: dude! Why are your pants so dirty?
Me: huh?
Kayaker: your waders are all stained, why are they so dirty
Me: its called fishing

makobob · 07-22-2013, 10:46 AM

I thought it was called catching!!

Fiskadoro · 07-22-2013, 12:07 PM

Quote:

Originally Posted by jorluivil

I sent my pants in for some repairs.......the response says it all

Oh Yeah!!

Amish Ed · 07-22-2013, 12:14 PM

Always good to hear about excellent customer service. But, I'm also glad to know that someone else has dirty duds too.

TJones · 07-22-2013, 04:18 PM

what model do you have ? are they the ones with velcro bottoms ? i have a really nice top made from them . also a set of bottoms , but i do not use them as i prefer waders with boots . have not had any issues with top which has seen a fair amount of use . thanks for information .

old_rookie · 07-22-2013, 07:42 PM

Yeah - I had sent my pants to them thinking I had a leak - they checked it out said there wasn't a problem - sent them back to me - no charge.

Deamon · 07-23-2013, 06:32 AM

Nothing like old fish clothes. Right there on that stain...scratch it, now sniff it, that was my halibut. Now scratch right there, White Sea Bass...

When someone has squid stains on the underside of their ball cap's lid...they got shot in the face...I know from experience...

alanw · 07-23-2013, 08:27 AM

It's transferring the stains and smell from the INSIDE of the old ones to the new ones that I'd be worried about

roby · 07-23-2013, 08:44 AM

Quote:

Originally Posted by Deamon

Nothing like old fish clothes. Right there on that stain...scratch it, now sniff it, that was my halibut. Now scratch right there, White Sea Bass...

When someone has squid stains on the underside of their ball cap's lid...they got shot in the face...I know from experience...

Haha!!!!

Been there, done that.

jorluivil · 07-23-2013, 10:10 AM

Quote:

Originally Posted by Deamon

Nothing like old fish clothes. Right there on that stain...scratch it, now sniff it, that was my halibut. Now scratch right there, White Sea Bass...

I told them to transfer the ball sweat from my pants to Roby's Buff.

kobra · 07-23-2013, 04:51 PM

Quote:

Originally Posted by jorluivil

I told them to transfer the ball sweat from my pants to Roby's Buff.

That's just wrong!!!

07-22-2013, 10:13 AM	#1
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Kokatat A+++++ Service I sent my pants in for some repairs.......the response says it all Hi Jorge, After inspecting the pants you sent in we have found a warranty issue developing with the fabric. We found the layers of fabric to be delaminating and as a result we’d like to replace these pants under warranty at no charge to you with a brand new pair identical to what you sent in. I will wait until I hear back from you before I place the order for the new pants. Can you also please confirm your phone number in case the courier needs to contact you for any reason. Thank you, Kokatat Water Sports Inc. Service Department Rep Customer Service Rep Phone: 800-225-9749 ext. 233 or (707)-822-7621 E-mail: jordan_jones@kokatat.com Fax: (707) 822-8481 __________________ www.facebook.com/Teamsewer

07-22-2013, 10:27 AM	#2
maui jim Senior Member Join Date: May 2010 Location: Cypress, CA Posts: 789	So there sending you a new Pair like the old ones...... Sweet... What a great warranty. It took a long to put all those stains and smells in the old ones I wonder how they will reproduce those??? __________________

07-22-2013, 10:46 AM	#4
makobob Baitless on Baja Join Date: May 2013 Location: Vista California, Gonzaga, San Quintin, Asuncion, Mag Bay Posts: 4,250	I thought it was called catching!! __________________ http://www.mako-ville.com Home 760-630-4470 Cell 760-520-2514 YES YOU CAN

07-22-2013, 12:14 PM	#6
Amish Ed Senior Member Join Date: Jun 2005 Location: Grants Pass, OR Posts: 1,903	Always good to hear about excellent customer service. But, I'm also glad to know that someone else has dirty duds too. __________________ Amish Ed You can't catch it again if it's dead!

07-22-2013, 04:18 PM	#7
TJones Senior Member Join Date: Jan 2012 Posts: 2,526	description please what model do you have ? are they the ones with velcro bottoms ? i have a really nice top made from them . also a set of bottoms , but i do not use them as i prefer waders with boots . have not had any issues with top which has seen a fair amount of use . thanks for information .

07-22-2013, 07:42 PM	#8
old_rookie Senior Member Join Date: Mar 2010 Location: Santee Posts: 904	Yeah - I had sent my pants to them thinking I had a leak - they checked it out said there wasn't a problem - sent them back to me - no charge.

07-23-2013, 06:32 AM	#9
Deamon Senior Member Join Date: Mar 2010 Posts: 1,972	Nothing like old fish clothes. Right there on that stain...scratch it, now sniff it, that was my halibut. Now scratch right there, White Sea Bass... When someone has squid stains on the underside of their ball cap's lid...they got shot in the face...I know from experience... __________________ Recreational Fisherman's Catch...2% Commercial Fisherman's Catch- 98% Recreational Fishing Kayakers Catch- .00001% "The reality is that the wall was built to keep all Asians ~specifically Japanese and those that think they're japanese~ out of the U.S"

07-23-2013, 08:27 AM	#10
alanw Made in U.S.A. Join Date: Oct 2012 Location: Dana Point Posts: 1,625	It's transferring the stains and smell from the INSIDE of the old ones to the new ones that I'd be worried about __________________ Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe

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