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03-25-2012, 01:43 PM | #1 |
Devildoc1mardiv
Join Date: Apr 2006
Location: San Diego
Posts: 61
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Turners at FHS Del Mar
I thought customer service was about making the customer feel comfortable and being courteous. Since I could not give my business to Turner's I finally came upon H&M Landing Tackle Shop. Before I stepped foot into their booth I was greeted by the Seeker Rep and was introduced to the H&M staff. I mentioned what I was looking for. Picked up a new Sealine 40 SHA for 100 bucks Also picked up a Seagate 30 for 120. Also picked up 2 Seeker Pinheads for 115 each. Now that was the confidence in buying I was looking for. Still wanted to get the Revo. Could not find it at any booth. Turner's was the only place I was able to locate the reel. I really didnt want to go back to Turner's. But I knew If I went home w/o it I would not be able to sleep...LOL. So I sucked it up and headed back to Turner's. Saw the same bunch of sales reps. The Fat guy said hey he's back to look at the Diawa's. WTF? Really? what a duece this guy is. So I decide to be smart ass-ish back. And said "What the hell is your problem. You cant see the 2 Diawa boxes (Sealine and Seagate)." in the clear(semi) H&M bag in my hand?" That finally got his attention. I almost just walked away and get my Revo at another date elsewhere. But, I really wanted this reel...LOL I was almost OCD about it. So I told the guy I want to check out the Revo. He pulled it out of the glass and handed it to me. Since I did my research on this reel for a while with no questions asked I decided to buy it. I also asked him about the discount for mentioning Bloodydecks. I got the same look from him and he responded with a drawn out breath then said "I dont know what that is." Really? This again? The dude was rude as fuck (excuse my language). Im about to spend 160 plus tax on a reel and he's still being a dick? I walked away with no confidence in my purchase. I almost didnt want it anymore. I might be over reacting or just heated still, But....Turner's you just lost my business.
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03-25-2012, 01:57 PM | #2 |
Senior Member
Join Date: Mar 2005
Location: South of La Jolla...
Posts: 1,193
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So, you bought the revo from them anyway? Why didn't you just go to Squidco? Customer service is always a priority there..
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Hmmmm..... |
03-25-2012, 01:59 PM | #3 |
Administrator
Join Date: Mar 2005
Location: 1-2 miles off the point
Posts: 6,948
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Best response is to just ask their name and then let them know that you did not appreciate their attitude and will be sending an e mail or writing a letter.
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03-25-2012, 02:27 PM | #4 |
Senior Member
Join Date: Mar 2006
Location: La Jolla Shores
Posts: 1,626
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Had similar experience many years ago. Not only are they unprofessional most reps have no saltwater experience at all. Haven't been in a turners since. I am happy with my two new Penn Fathoms bought from another well qualified vendor can't wait to give them a go....
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03-25-2012, 02:44 PM | #5 | |
Senior Member
Join Date: Aug 2008
Location: Vista
Posts: 1,111
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Quote:
In this case, send the letter and just go with the fat guy. Stopped shopping there along time ago due to their weak selection in comparison to Longfin Tackle in the city of Orange. What size Revo did you pick up?
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The shorter you are, the bigger your fish appear |
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03-25-2012, 02:53 PM | #6 |
Senior Member
Join Date: Aug 2011
Location: West Covina, CA
Posts: 434
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Dude that really sucks, I would've walked away and not give them my business no matter how good of deal they give. Thanks for sharing, I'll remember not to shop at Turner.
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03-25-2012, 03:14 PM | #7 |
Senior Member
Join Date: Apr 2010
Posts: 6,856
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Contact Turners and ask to speak the to their head honcho, if there's one thing that a company hates most is a bad review of their customer service. When you talk to him/her add to your complaint how much money you spent with their competitor and it will add insult to injury. These days businesses are hurting and doing everything to keep every customer they have and doing even more to win new ones, bad customer service is bad for business.
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03-25-2012, 04:30 PM | #8 |
Senior Member
Join Date: May 2011
Location: I.E.
Posts: 179
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I've never had good experiences with Turners for the exact same reason. Getting a sales rep. to help you out with reels behind the display case is very difficult it seems. Therefore, I only shop there in a pinch for terminal tackle.
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03-25-2012, 04:44 PM | #9 |
Member
Join Date: Apr 2006
Location: lincoln acres
Posts: 60
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I had a similar experience at their Kearny Mesa store when looking at a rifle that was on sale. The sales guy was big, overwieght, and had f---k you tattooed on his knucles, when I asked to look at the sale item he suggested another maker. I said no, I want the sale one, he walked away and I left.
I emailed their store manager and got a reply apologising and offering an additional discount on the rifle. Sending an email to the local store manager or to corporate will get you some saticfaction. I do not spend money at Turners unless it is a good sale price but I did notice that the idiot with the attitude was no longer working at Turners.
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FAITH, FAMILY, FIREARMS, FISHING When the people fear their government, there is tyranny; when the government fears the people, there is liberty. Thomas Jefferson |
03-25-2012, 05:10 PM | #10 |
Catch & Release
Join Date: Sep 2011
Posts: 54
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I went to both FHS and I must say Turners was not the place to go for customer service. That's why I gave my business to Fisherman's Landing for my gear. Got great service and a good price.
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03-25-2012, 05:23 PM | #11 |
Senior Member
Join Date: May 2010
Location: San Diego, CA
Posts: 209
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That just blows. Sorry you had a bad experience with them. Squidco! Enough said!
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03-25-2012, 05:24 PM | #12 |
Ironman
Join Date: Sep 2011
Location: Inland empire
Posts: 175
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You should of came back with vengeance and talk shit,fuck turners unless they have a good sale.i won't even look their way.i hope some big shot looks at this blog. "TURNERS BAD CUSTUMER SERVICE".
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03-25-2012, 06:46 PM | #13 |
Guest
Posts: n/a
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Stupid Rep, doesn't he know that the chances are every person he's selling something to, is more than likely on a forum where they can post their experience?
I wouldn't have bought it. I can understand your impatience. However, you did make him look bad in front of the AVET rep. He couldn't land the sale. |
03-25-2012, 07:12 PM | #14 |
Senior Member
Join Date: Mar 2005
Location: Rancho Santa Margarita
Posts: 770
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Too bad you bought the Revo there. The Turners rod and reel guys are on commission.
The Seeker Pinheads seemed like a pretty good deal for the money.
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03-25-2012, 09:24 PM | #15 |
Senior Member
Join Date: May 2005
Location: oceanside
Posts: 880
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I had basically the same customer service this morning (Sunday) so I just left and bought my reel at a different vendor. Bought a bunch of miscellaneous tackle at other shops. Never went back to Turners and never will.
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03-25-2012, 11:34 PM | #16 |
Senior Member
Join Date: Jun 2005
Location: Grants Pass, OR
Posts: 1,906
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Definitely send an email with listing your complaint, your spending lots of money at their competitor, and include a link to this thread. They ought to know what asses they have working for them.
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Amish Ed You can't catch it again if it's dead! |
03-26-2012, 02:41 AM | #17 |
Senior Member
Join Date: Mar 2010
Location: San Diego
Posts: 2,385
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Turners always seems to have that one corner there at the show in Del Mar, and like you I have never had good Customer Service from them, it doesn't get much better going to the stores either. Normally, I feel, their prices are way too high, and service isn't worth the time. Best way to feel better about that is take your new gear fishing and catch some fish with it.
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No better time than being on the water, God Bless, JimmyZ |
03-26-2012, 08:39 AM | #18 |
Senior Member
Join Date: Mar 2012
Location: San Bernardino, CA
Posts: 913
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I use to go to turners for many many years when I was younger i left for 6 years came back and they went from fishing to all about weapons yeah I like my guns but what about the fishing?! turners has lost my business already!
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03-26-2012, 08:53 AM | #19 |
Senior Member
Join Date: Apr 2011
Location: Menifee, CA
Posts: 1,473
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Same here, 21 or so years ago I had a great experience with them which ended up starting my adventures with Albacore and the long range boats. Went to them a lot then. These days I go in there and if you are not hainging out at the weapons counter you won't find any one to talk to. Thier selection of fishing gear has been trimmed tremendously too.
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03-26-2012, 09:26 AM | #20 |
Member
Join Date: Dec 2011
Location: Corona, CA
Posts: 70
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I didn't know that there was anyplace better until I was turned onto the Longfin in Orange. The staff there is extremely helpful and knowledgable. I'm never going back to Turner's again. If I'm in a rush, I'll just go to Walmart and get the same degree of "service".
http://www.thelongfin.com/ |
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