Impressed with Malibu Kayak customer service - Kayak Fishing Adventures on Big Water’s Edge

dbarnett66 · 11-16-2012, 08:51 PM

I called Malibu Kayaks today to see if I could BUY some closed cell foam blocks to reinforce the seating and deck areas of my 2012 X-Factor. I explained that I bought my kayak at the blem sale and wanted to do some preventative maintenance due to my weight. (Lost 60 pounds but more must come off.) I was transferred to Milo in customer service. He told me to send my name and address to him via email and he would send a "kit" out. I asked him how much and if he took plastic. He told me "no charge" and thanked me for buying a Malibu Kayak.

I thought being a blem owner meant that you had automatic second world status. How nice to see a company support its product and make sure the customer is happy. My boys are growing and I can see more Malibu Kayaks in the near future.

Danodog

steveooo · 11-16-2012, 10:04 PM

Like!

It is always refreshing to see a positive report on fishing, customer service, or a local business.

11-17-2012, 01:38 AM

Quote:

Originally Posted by dbarnett66

I called Malibu Kayaks today to see if I could BUY some closed cell foam blocks to reinforce the seating and deck areas of my 2012 X-Factor. I explained that I bought my kayak at the blem sale and wanted to do some preventative maintenance due to my weight. (Lost 60 pounds but more must come off.) I was transferred to Milo in customer service. He told me to send my name and address to him via email and he would send a "kit" out. I asked him how much and if he took plastic. He told me "no charge" and thanked me for buying a Malibu Kayak.

I thought being a blem owner meant that you had automatic second world status. How nice to see a company support its product and make sure the customer is happy. My boys are growing and I can see more Malibu Kayaks in the near future.

Danodog

I had an iffy experience with Milo in the beginning when I paid full price for a kayak and they shipped me a blem S12. i was living in Boston at the time

After a lot of phone calls, Milo stepped it up and now we're facebook friends

bus kid · 11-17-2012, 07:42 AM

Quote:

Originally Posted by Drake

I had an iffy experience with Milo in the beginning when I paid full price for a kayak and they shipped me a blem S12. i was living in Boston at the time

After a lot of phone calls, Milo stepped it up and now we're facebook friends

Thats what you get for living in boston!

F boston.png

TheBentRod · 11-18-2012, 02:53 AM

Quote:

Originally Posted by bus kid

Thats what you get for living in boston!

Attachment 7851

x2

Go Yankees!!

Jimmyz123 · 11-18-2012, 06:43 AM

Great report. It's great to see that GOOD or Great Customer Service is still alive in our industry. OEX is one of the best when it comes to Customer Service, but there are plenty of fishing companies out there that seem to have forgotten to practice good customer service.

Keep up the great work on the weight loss.

dbarnett66 · 11-19-2012, 08:44 AM

Just got an email from Milo. The foam blocks are on their way.

dbarnett66 · 12-16-2012, 08:26 AM

I forgot to add that the box came in the other day with a hat and a couple of stickers. I think Malibu is trying very hard to satisfy their customers.

11-16-2012, 08:51 PM	#1
dbarnett66 Danodog Join Date: Sep 2012 Location: Lakeside, CA Posts: 155	Impressed with Malibu Kayak customer service I called Malibu Kayaks today to see if I could BUY some closed cell foam blocks to reinforce the seating and deck areas of my 2012 X-Factor. I explained that I bought my kayak at the blem sale and wanted to do some preventative maintenance due to my weight. (Lost 60 pounds but more must come off.) I was transferred to Milo in customer service. He told me to send my name and address to him via email and he would send a "kit" out. I asked him how much and if he took plastic. He told me "no charge" and thanked me for buying a Malibu Kayak. I thought being a blem owner meant that you had automatic second world status. How nice to see a company support its product and make sure the customer is happy. My boys are growing and I can see more Malibu Kayaks in the near future. Danodog

11-18-2012, 06:43 AM	#6
Jimmyz123 Senior Member Join Date: Mar 2010 Location: San Diego Posts: 2,385	Great report. It's great to see that GOOD or Great Customer Service is still alive in our industry. OEX is one of the best when it comes to Customer Service, but there are plenty of fishing companies out there that seem to have forgotten to practice good customer service. Keep up the great work on the weight loss. __________________ No better time than being on the water, God Bless, JimmyZ

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11-16-2012, 10:04 PM	#2
steveooo Senior Member Join Date: Sep 2005 Posts: 1,921	Like! It is always refreshing to see a positive report on fishing, customer service, or a local business.

11-19-2012, 08:44 AM	#7
dbarnett66 Danodog Join Date: Sep 2012 Location: Lakeside, CA Posts: 155	Just got an email from Milo. The foam blocks are on their way.

12-16-2012, 08:26 AM	#8
dbarnett66 Danodog Join Date: Sep 2012 Location: Lakeside, CA Posts: 155	I forgot to add that the box came in the other day with a hat and a couple of stickers. I think Malibu is trying very hard to satisfy their customers.