I've rented different types of kayaks and bought stuff from Andy several times in the past three years. In my experienced opinion, OEX is THE most friendliest, most knowledgeable place for Kayaks and gear in the entire OC and LA area.
They have the most competitive prices, and are friendly to us Yak Anglers.
Most other places treat you like a statistic and try to up-sell you. Andy is genuine and his crew is top-notch.
The fact that they were swamped when you came in means that people trust this outfit with their dollars and business. In such cases, you should have the sense to wait for things to clear up, or come back at another time. You are entitled to good service as a prospective customer, but there is also something to be said about being a REASONABLE, COURTEOUS, and PATIENT client. It works both ways you know
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