Impressed with Malibu Kayak customer service - Kayak Fishing Adventures on Big Water’s Edge

dbarnett66 · 11-16-2012, 09:51 PM

I called Malibu Kayaks today to see if I could BUY some closed cell foam blocks to reinforce the seating and deck areas of my 2012 X-Factor. I explained that I bought my kayak at the blem sale and wanted to do some preventative maintenance due to my weight. (Lost 60 pounds but more must come off.) I was transferred to Milo in customer service. He told me to send my name and address to him via email and he would send a "kit" out. I asked him how much and if he took plastic. He told me "no charge" and thanked me for buying a Malibu Kayak.

I thought being a blem owner meant that you had automatic second world status. How nice to see a company support its product and make sure the customer is happy. My boys are growing and I can see more Malibu Kayaks in the near future.

Danodog

11-16-2012, 09:51 PM	#1
dbarnett66 Danodog Join Date: Sep 2012 Location: Lakeside, CA Posts: 155	Impressed with Malibu Kayak customer service I called Malibu Kayaks today to see if I could BUY some closed cell foam blocks to reinforce the seating and deck areas of my 2012 X-Factor. I explained that I bought my kayak at the blem sale and wanted to do some preventative maintenance due to my weight. (Lost 60 pounds but more must come off.) I was transferred to Milo in customer service. He told me to send my name and address to him via email and he would send a "kit" out. I asked him how much and if he took plastic. He told me "no charge" and thanked me for buying a Malibu Kayak. I thought being a blem owner meant that you had automatic second world status. How nice to see a company support its product and make sure the customer is happy. My boys are growing and I can see more Malibu Kayaks in the near future. Danodog