Airmar P319 thru hull Xducer (HDS) - Kayak Fishing Adventures on Big Water’s Edge

GregAndrew · 03-23-2012, 08:46 PM

After about 6 months of use I started to notice some strange readings on my FF, especially water temps. About 2 months later I noticed some oxidation on the Xducer cable where it connects to the connector. A couple more trips and the only thing holding it together were the individual wires inside the cable. I email Airmar, and they say to contact Gemeco (their western US distributor). I contact Gemeco and they immediately want me to think it is a "wear and tear" problem, not a manufacturing problem. They also explain that somehow the 2 year MFG. Warranty only covers 1 year on problems like this? Finally they tell me to go through the retailer that sold me the unit for an RMA number. So, we are talking about a 1 month period for all the emails and responses and I finally ship off the unit to Gemeco on Jan. 11 Priority Mail. I got my rebuilt unit back on Mar. 14 after much run-around and ignoring my emails. Two months being without a piece of equipment designed for a hole in the hull of your vessel? What the hell are they thinking? Apparently they have never heard of "loaners" or "replacement units" or at bare minimum a plug for the hole? The only positive thing that came of the entire ordeal was that about 6 weeks into the process I sent them an email asking that "if by some miracle the unit was not fixed yet, could the cut down the cable length" which they did.

03-23-2012, 08:46 PM	#1
GregAndrew Senior Member Join Date: Mar 2009 Posts: 2,384	Airmar P319 thru hull Xducer (HDS) After about 6 months of use I started to notice some strange readings on my FF, especially water temps. About 2 months later I noticed some oxidation on the Xducer cable where it connects to the connector. A couple more trips and the only thing holding it together were the individual wires inside the cable. I email Airmar, and they say to contact Gemeco (their western US distributor). I contact Gemeco and they immediately want me to think it is a "wear and tear" problem, not a manufacturing problem. They also explain that somehow the 2 year MFG. Warranty only covers 1 year on problems like this? Finally they tell me to go through the retailer that sold me the unit for an RMA number. So, we are talking about a 1 month period for all the emails and responses and I finally ship off the unit to Gemeco on Jan. 11 Priority Mail. I got my rebuilt unit back on Mar. 14 after much run-around and ignoring my emails. Two months being without a piece of equipment designed for a hole in the hull of your vessel? What the hell are they thinking? Apparently they have never heard of "loaners" or "replacement units" or at bare minimum a plug for the hole? The only positive thing that came of the entire ordeal was that about 6 weeks into the process I sent them an email asking that "if by some miracle the unit was not fixed yet, could the cut down the cable length" which they did.