HOBIE, HOBIE, HOBIE - Page 2 - Kayak Fishing Adventures on Big Water’s Edge

makobob · 03-22-2015, 11:58 AM

Quote:

Originally Posted by makobob

Hobie will replace my warranteed 2011 Outback with a 2015 Outback hull w/one year warrantee for a little over $500. The short warrantee is because the 2011's is almost gone. This is great news, I still have to buy the NEW Vantage seat but I wind up getting the NEW 2015 for about a grand!!!! Talk about GREAT customer service, waiting to see how long it will be, but I get to use the old one until the new one is ready. Could never ask a company for more or better service. THANK YOU HOBIE!

Been three weeks since Hobie said yes. New yak should arrive April/May.
LONG wait is due to the fact that the 2015 Outback is so popular that dealers are having to wait to order more. Tight lines.

easyday · 03-22-2015, 03:39 PM

That's legit. Glad to hear they are taking of you Bob, you deserve it.

makobob · 03-22-2015, 04:37 PM

Quote:

Originally Posted by easyday

That's legit. Glad to hear they are taking of you Bob, you deserve it.

Thanks Josh, I feel we all deserve this kind of service from every company we buy products from. But then we would have to pay that premium.

easyday · 03-22-2015, 09:38 PM

I heard a saying, the poor man buys twice. I do believe some things are worth paying a high premium for. Being in the firearms industry I know which companies have OUTSTANDING service, and those who don't. When I sell a firearm I always let people know which ones are worth spending that extra couple hundred on because they will take care of you in the long run. I have not worked with Hobie but from what I have seen they take care of their people. One of the many reasons I love working with Wilderness Systems because they take care of their people as well. Glad they are taking care of you Bob as I said before your a great dude and deserve it.

SorryCharlie · 03-23-2015, 09:32 AM

I totally agree with how awesome Hobie treats is customers.

The only reason MakoBob is paying 500$ is because it is so late in the warranty period. I had a crack in my 2012 nearly a year ago, and Hobie had a brand spanking new 2014 ready for me in about a week at no cost! Sadly no awesome 2015 seat, but I will take the easy FF install over nothing!

MakoBob, one thing I will mention is STRIP that kayak hull down! Hobie does not care about getting anything back but the hull (make sure not to damage the serial number, that's the only thing they actually care about), when mine was replace I took EVERYTHING.... Hatches, bungies, rigging, if it could be easily removed.... it was.

Enjoy the new ride!

03-22-2015, 03:39 PM	#22
easyday Senior Member Join Date: Apr 2013 Location: Oceanside Posts: 1,470	That's legit. Glad to hear they are taking of you Bob, you deserve it. __________________

03-22-2015, 09:38 PM	#24
easyday Senior Member Join Date: Apr 2013 Location: Oceanside Posts: 1,470	I heard a saying, the poor man buys twice. I do believe some things are worth paying a high premium for. Being in the firearms industry I know which companies have OUTSTANDING service, and those who don't. When I sell a firearm I always let people know which ones are worth spending that extra couple hundred on because they will take care of you in the long run. I have not worked with Hobie but from what I have seen they take care of their people. One of the many reasons I love working with Wilderness Systems because they take care of their people as well. Glad they are taking care of you Bob as I said before your a great dude and deserve it. __________________

03-23-2015, 09:32 AM	#25
SorryCharlie Senior Member Join Date: Feb 2013 Location: Carlsbad Posts: 140	I totally agree with how awesome Hobie treats is customers. The only reason MakoBob is paying 500$ is because it is so late in the warranty period. I had a crack in my 2012 nearly a year ago, and Hobie had a brand spanking new 2014 ready for me in about a week at no cost! Sadly no awesome 2015 seat, but I will take the easy FF install over nothing! MakoBob, one thing I will mention is STRIP that kayak hull down! Hobie does not care about getting anything back but the hull (make sure not to damage the serial number, that's the only thing they actually care about), when mine was replace I took EVERYTHING.... Hatches, bungies, rigging, if it could be easily removed.... it was. Enjoy the new ride!