08-24-2009, 11:54 AM | #21 |
Senior Member
Join Date: Nov 2005
Location: Carlsbad,,Halfway up the Hill
Posts: 486
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08-24-2009, 12:33 PM | #22 |
Senior Member
Join Date: Jan 2009
Location: Rancho Cucamonga
Posts: 753
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OEX
Sorry Alpine, I don’t believe you will get any love in this thread. OEX has gone way above the standard for customer service with not only me, but my friends as well.
With my first yak, I elected to install a kaya-tank myself. Not the wisest task I ever attempted. After the install, I had nothing but problems. Not manufacturing problems, but install problems and an electronic timer switch problem. I didn’t know where to turn except to contact CJ and the crew at OEX. Not only did they talk and walk me through the process of re-installing the tank over the phone, but they had me bring the yak in to the store to water test the hull for leaks. While the yak was in the shop, OEX installed a different timer switch and relocated it (timer switch) to the rear hatch…….Free. Now that is customer service. They are a great crew! |
08-24-2009, 12:34 PM | #23 |
Support your local pangas
Join Date: Feb 2007
Location: Lj
Posts: 976
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I heart Torgy!!!
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Thanks Matt F. |
08-24-2009, 01:08 PM | #24 |
Member
Join Date: Jul 2007
Location: Normal Hts
Posts: 62
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I'm late to the party with my comments but I agree with the majority of the posts. OEX rocks, great customer service. Customers are treated fairly and with a very positive attitude. OEX has created quite a little community around their business and we're all better off for it.
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Back home we got a taxidermy man. He gonna have a heart attack when he see what I brung him. |
08-24-2009, 01:34 PM | #25 |
Senior Member
Join Date: May 2008
Location: Lahina (I Wish)
Posts: 272
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OEX
Always have assisted me when I asked a question. Alway happy to give advise. Never said no when I needed to use thier head (Sunset Beach) Just very nice people!
Now Piss off an go away!
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Malibu Johnny must catch fish
Last edited by MalibuJohnny; 08-24-2009 at 01:34 PM. Reason: spelling |
08-24-2009, 01:52 PM | #26 |
Member
Join Date: Jun 2009
Location: Rancho Cucamonga, CA
Posts: 82
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Chiming in agreement
I must add to the voices in praise of Brent and CJ.
They let my wife and I go out on two Malibu X-Factors to 'test drive' and we were out there for almost an hour. I needed to convince my wife that kayaks were the thing to do...she loved it. I was given a good quote and everything was totally friendly/helpful. After my wife and I discussed things, we decided we just couldn't afford two new kayaks so we bought two used ones from craigslist and a connection through a post I did here. I saw CJ a week or two after that and even though I ended up going that route he was completely helpful and I ended up buying new PFDs and the sit on top gator hatch plus my THULE racks from them. Brent was also a total class act. (I can't remember the other guy but he was great as well) CJ doesn't hesitate to answer questions here. Bottom line, one of the most professional, SMART businesses I've ever dealt with. In this age of 'screw the customer, just be happy you're getting anything' I will be doing as much business as I can with them...I just wish I lived closer!!! Thanks again, OEX! Mike Collins Rancho Cucamonga |
08-24-2009, 02:30 PM | #27 |
Senior Member
Join Date: Jun 2009
Location: Oceanside
Posts: 215
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I had a personal conversation with this kid last night and he agrees he was a bit over the top. He told me he thought the thread would be deleted as he doesent want to do any damage to OEX's marketing.
Close the thread please. or delete it lesson learned by a young man |
08-24-2009, 02:36 PM | #28 |
Senior Member
Join Date: Mar 2006
Location: La Jolla Shores
Posts: 1,626
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How 'bout a to Nate in Oceanside..............
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08-24-2009, 04:05 PM | #29 |
Banned
Join Date: Aug 2009
Posts: 11
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oex mission bay
yeah i spoke to brent personally and got everything figuared out and have since gotten my new xfactor i tried to delete the post but it keeps coming back : / so just disregarded this!
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08-24-2009, 09:33 PM | #30 |
Senior Member
Join Date: Mar 2006
Location: UC
Posts: 240
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First off let me say that I would like to thank all of you for the very kind comments, its been a tough year and hearing all the support sure makes us want to work harder for all of you. We are excited about the new Mission Bay store and demo's are welcomed. We are going to start the renovation/expansion of the other part of the building this week so pardon our dust.
Alpinesurfer I hope you enjoy your new kayak and like we talked about hope to see you at OEX and our tournaments. |
08-24-2009, 09:37 PM | #31 |
Member
Join Date: May 2009
Location: Santuckee
Posts: 33
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Congrats on your new kayak!
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08-24-2009, 10:18 PM | #32 |
Member
Join Date: Mar 2009
Location: Huntington Beach
Posts: 99
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right on!
Congrad on the yak. Now it's time to support OEX and all the other small businesses that keep our hobby moving ahead.
If there's one thing I've learned; we love our kayaks, like to tell stories, and we're faithful to our supporters. That's how it should be. "Think not forever of yourselves, O Chiefs, nor of your own Generation. Think of continuing generations of our families, think of our grandchildren and of those not yet unborn, whose faces are coming from beneath the ground" Words spoken by the peacemaker, American Indian prophet and founder of the Iroquois Confederacy Circa 1000 AD Ya ta Hey! |
08-25-2009, 10:20 AM | #33 |
Spam Sanitation Dept
Join Date: Jan 2007
Posts: 1,375
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Enough said, locking the thread.
I think the best testament to what OEX is really about is the fact that the very same OEX guys kept putting the thread back up once the original poster deleted it after having a change of heart. The whine request rejected, OEX has now officially been accepted to the BWE's cool club. |
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