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12-31-2013, 08:31 PM | #1 |
Senior Member
Join Date: Apr 2010
Posts: 6,856
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Lifeproof A+++ Customer Service
Filled out the online warranty form Got an email Monday stating that my new case was in the mail Can't beat that kind of service
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12-31-2013, 08:40 PM | #2 |
Senior Member
Join Date: Aug 2012
Posts: 1,823
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I blew mine out with an air compressor and it separated the screen from the frame. Got a replacing days later. Great customer service.
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"Beware the lollipop of mediocrity; lick it once and you’ll suck forever." — Brian Wilson |
12-31-2013, 09:31 PM | #3 |
Senior Member
Join Date: Aug 2009
Location: Point Loma
Posts: 584
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Ditto; I have had great customer service from LifeProof. But my take is that they have a great replacement policy because they are aware that they do not have a great product. It is a great idea, it looks well made, but it is not durable. I have worn through three cases in under two years. They replaced it twice and then told me that was my last replacement. I am now on my third and final case, which is now falling apart and I am looking for an alternative that is in fact LifeProof.
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