First run with new Teramar TMCX76H

[Badtaste2k]

Went out and picked up a new rod and reel . Grabbed a combo recommened on here by someone earlier this month, a Teramar TMCX76H with a Shimano Cardiff 400. Launched out of Cabrillo yesterday and was casting a 1oz Warhead slayer with a Hammer swimbait. I made it maybe a dozen casts and then snap, the tip breaks off. This is not common right? I was a little unhappy. I picked it up last week at Baja Fish Gear in Lomita along with a Teramar TMCX8H. The other Teramar performed great. I never even pulled the plastic of the cork handles. I Forgot to take it off at home and didn't want to pull it on the water.
Anyways, i know Shimano has a good warranty on these but 12 casts? UGH! I am going to take it bake to Baja Fish for a replacement today assuming they have one in stock. If not I hear i can dirve out to Shimano in Irvine and replace it there. Anyone have any bad experiences with getting replacements on these Teramars?

Dan

[lbsurf2ca]

Did you get hung on kelp or something?

[Badtaste2k]

Nope, it broke on the cast. I watched it fly down the line. I was casting towards the wall on the inside harbor. On a side note, If you haven't used those slayer heads before, they are great for kelp, I almost never get snagged with them

Dan

[min-va]

Broke on cast? that sucks~~
I step on my SHIMANO CLARUS the second day after i bought it, and broke the exact spot like you did.

Not sure if BAJA will exchange for you, but Shimano will do it.

[Yakin]

That is a sad story I had almost the same story with a brand new rod and reel but I never got to make one cast before the wife ran it over... guess I should have got an ugly sick haha

[Badtaste2k]

I'm worried that they will claim I broke it by stepping on it or some thing like that. I was actually on the water and it happened as descibed. I couldn't believe it. I even still have the rod rigged since the break. I almost came in but I had the new 8 footer so I just played with it for the rest of the day. Supper bummer though.
I need to head out to Fry's in FOuntain Valley anyways, I think I will just drive the extra 15 miles to Shimano and see what they say.

Dan

[swank]

Shimano is your best bet and they'll take care of you, but any reputable shop / shimano dealer will take care of you.
They can tell if you broke it on a fish or ran it over with a car, you'll be fine.

[Amish Ed]

The shop you bought it at should replace it, but Shimano definitely will. There's a big difference in how a break looks if it's been crushed in a car door or stepped on compared to a break like you have. They'll be able to tell.

[TEAMFISH]

Baja Fish Gear is a damn good shop but like everyone says, if they won't/can't help, hit up Shimano direct. If there anything like Seeker you'll have no problems. Sometimes, like in the case with the Seeker I had, the guy looked at the break and determined it to be a dry spot that happened during the manufacturing process. Handed me a new duplicate rod and this was after owning it for around four years.

[Deefeesha]

I picked up a Phenix Recon blank from the Fred hall show and then accidently broke the tip two days later ... so heart broken ... and my fault of course.

[fishsouthcounty]

plus shimano will ship it back to you probably at their cost too...i brought in 2 old corvalus at the beginning of this summer and a TLD 20/40 to get cleaned up and i picked up the TLD and they said they were just going to ship me 2 of the updated Corvalus models at no additional costs. 2 weeks later got 2 brand new reels in the mail for the 25 dollar cleaning fee. They do you good over there.

[Badtaste2k]

Well, I ended up just dropping the rod off at Shimano since I was near their office in Irvine today anyways. No problems at all. CS said it may have had gotten a nick in shipping or perhaps a flawed blank. Regardless they did an exchange with no issues. They couldn't replace it on hand, they said they have to ship it to me. CS Said it will be at my door in 2-3 days. So far, so good!

Thanks Guys!

Dan

[jorluivil]

Originally Posted by Badtaste2k

Well, I ended up just dropping the rod off at Shimano since I was near their office in Irvine today anyways. No problems at all. CS said it may have had gotten a nick in shipping or perhaps a flawed blank. Regardless they did an exchange with no issues. They couldn't replace it on hand, they said they have to ship it to me. CS Said it will be at my door in 2-3 days. So far, so good!

Thanks Guys!

Dan

Now that's customer service.


Should-a put one of these on it

[Yakin]

Originally Posted by Badtaste2k

Well, I ended up just dropping the rod off at Shimano since I was near their office in Irvine today anyways. No problems at all. CS said it may have had gotten a nick in shipping or perhaps a flawed blank. Regardless they did an exchange with no issues. They couldn't replace it on hand, they said they have to ship it to me. CS Said it will be at my door in 2-3 days. So far, so good!

Thanks Guys!

Dan

Now that's quick shipping! Always quality service with shimano

[fishingfiend]

Shinano USA in Irvine will take care of you. While you're there drop off your Shimano reels for service and be sure to pickup the 2012 master catalog. It's awesome having Shimano and Daiwa so accessible for us.

[MarkT]

It's hard for me not to go with Shimano since I work in Irvine and live in Mission Viejo and drive down Muirlands every day and I can see their building when I drive by.

[gupppy]

shimano does have great customer service!

[Badtaste2k]

Came home from work to a nice surprise! Thanks for the prompt service Shimano!

Dan

[addicted2sp33d]

I've never had to use their Customer Service, but this is a major reason why all my rods/reels are Shimano.