Whose your DAiwa? - Kayak Fishing Adventures on Big Water’s Edge

peguinpower · 01-30-2008, 05:58 PM

Sent my two 253 Lunas to Daiwa for service. One is a year old, the other, almost 2. One reel started tick tocking like a clock on the retrieve and the other did not lay line right. More line on one side than the other.

Well, got them back today. Good as new! Completely rebuilt with some new bearings and completely new drags!

Whose my daddy? DAIWA! Coz, everything was under warranty! New drags, new bearings and rebuilt for 0.00 dollars

/bing

slanteyedtuna · 01-30-2008, 06:23 PM

Good deal. Did you have to send in a receipt? I have a saltist 30t and millionaire that need some repairs as well. They are both out of warranty but I wonder how generous Daiwa is feeling.

peguinpower · 01-30-2008, 06:31 PM

no receipt. i did call, asked what to do. the guy said send it in and we'll see. asked for his name and sent a note with the reels.

that invoice is for one of the reels, I have another one, with more bearings replaced. Gotta love this sort of customer service.

/bing

lamb · 01-30-2008, 08:15 PM

Yeah, but how ling did you wait??

I sent my Saltiga in to Daiwa service twice so far...

Call in first, out of warranty... $35, not bad.

I sent the reel in, and a couple of weeks later - I got an invoice...

Sent the check in... Then after some more time - got the reel. It seemed to take a long time.

My experience with reel manufacturer service was the best with Avet. I had situations where I sent the reel on Monday, to have it back fixed on my doorstep on Thursday. More than once. And from what I remember, they charge $25?

peguinpower · 01-30-2008, 09:06 PM

I did not get over night, well, not even 3 day service. I believe they got the reel on the 16th, and I got it back on the 30th.

It was not a short wait, but when I called before hand, they did say about 2 weeks.

/bing

steveooo · 01-31-2008, 08:07 AM

Daiwa Customer Service Rocks. I didn't want the down time so I called to see if they could send me the parts I needed. No charge for the parts or for the two day shipping on them! The reel was still under mfr warranty though, but either way, its good to find companys that stand by their product.

Avet is also good, but I find that after only a few outings, they were already gummed up again. Great reel, fast turnaround, but the 4 that I have need a little more TLC than I am willing to give them.

steveooo · 01-31-2008, 08:15 AM

Quote:

Originally Posted by lamb

Yeah, but how ling did you wait??

Ling Cod Season opens on April 1st

01-30-2008, 05:58 PM	#1
peguinpower bing! Join Date: Mar 2007 Location: socal Posts: 246	Whose your DAiwa? Sent my two 253 Lunas to Daiwa for service. One is a year old, the other, almost 2. One reel started tick tocking like a clock on the retrieve and the other did not lay line right. More line on one side than the other. Well, got them back today. Good as new! Completely rebuilt with some new bearings and completely new drags! Whose my daddy? DAIWA! Coz, everything was under warranty! New drags, new bearings and rebuilt for 0.00 dollars /bing

01-30-2008, 08:15 PM	#4
lamb Senior Member Join Date: Mar 2005 Posts: 2,568	Yeah, but how ling did you wait?? I sent my Saltiga in to Daiwa service twice so far... Call in first, out of warranty... $35, not bad. I sent the reel in, and a couple of weeks later - I got an invoice... Sent the check in... Then after some more time - got the reel. It seemed to take a long time. My experience with reel manufacturer service was the best with Avet. I had situations where I sent the reel on Monday, to have it back fixed on my doorstep on Thursday. More than once. And from what I remember, they charge $25? __________________ [------------------------ <)))< ....b-a-a-a-a

01-30-2008, 06:23 PM	#2
slanteyedtuna Junior Member Join Date: Nov 2007 Posts: 12	Good deal. Did you have to send in a receipt? I have a saltist 30t and millionaire that need some repairs as well. They are both out of warranty but I wonder how generous Daiwa is feeling.

01-30-2008, 06:31 PM	#3
peguinpower bing! Join Date: Mar 2007 Location: socal Posts: 246	no receipt. i did call, asked what to do. the guy said send it in and we'll see. asked for his name and sent a note with the reels. that invoice is for one of the reels, I have another one, with more bearings replaced. Gotta love this sort of customer service. /bing

01-30-2008, 09:06 PM	#5
peguinpower bing! Join Date: Mar 2007 Location: socal Posts: 246	I did not get over night, well, not even 3 day service. I believe they got the reel on the 16th, and I got it back on the 30th. It was not a short wait, but when I called before hand, they did say about 2 weeks. /bing

01-31-2008, 08:07 AM	#6
steveooo Senior Member Join Date: Sep 2005 Posts: 1,921	Daiwa Customer Service Rocks. I didn't want the down time so I called to see if they could send me the parts I needed. No charge for the parts or for the two day shipping on them! The reel was still under mfr warranty though, but either way, its good to find companys that stand by their product. Avet is also good, but I find that after only a few outings, they were already gummed up again. Great reel, fast turnaround, but the 4 that I have need a little more TLC than I am willing to give them.