HOBIE, HOBIE, HOBIE - Kayak Fishing Adventures on Big Water’s Edge

makobob · 03-02-2015, 01:36 PM

Hobie will replace my warranteed 2011 Outback with a 2015 Outback hull w/one year warrantee for a little over $500. The short warrantee is because the 2011's is almost gone. This is great news, I still have to buy the NEW Vantage seat but I wind up getting the NEW 2015 for about a grand!!!! Talk about GREAT customer service, waiting to see how long it will be, but I get to use the old one until the new one is ready. Could never ask a company for more or better service. THANK YOU HOBIE!

octico · 03-02-2015, 02:02 PM

Quote:

Originally Posted by makobob

Hobie will replace my warranteed 2011 Outback with a 2015 Outback hull w/one year warrantee for a little over $500. The short warrantee is because the 2011's is almost gone. This is great news, I still have to buy the NEW Vantage seat but I wind up getting the NEW 2015 for about a grand!!!! Talk about GREAT customer service, waiting to see how long it will be, but I get to use the old one until the new one is ready. Could never ask a company for more or better service. THANK YOU HOBIE!

Your gonna love the 2015

boxturtle · 03-02-2015, 02:12 PM

what was wrong with the 2011?

makobob · 03-02-2015, 02:15 PM

Quote:

Originally Posted by boxturtle

what was wrong with the 2011?

There was a small crack, leaking water in the drive well. Below the water line.

alanw · 03-02-2015, 03:15 PM

So it's costing you a grand to get a kayak repaired under warranty.. such a deal!

makobob · 03-02-2015, 03:46 PM

YES Alan a 4 year old kayak, a HOBIE, this Mercedes has caught THOUSANDS of fish, for about $250 a YEAR! That to me is a steal to replace, NOT REPAIR it for under a GRAND. Might just be karma? Oh half of that is the NEW VANTAGE seat.

jorluivil · 03-02-2015, 04:25 PM

Quote:

Originally Posted by alanw

So it's costing you a grand to get a kayak repaired under warranty.. such a deal!

right? That's an awesome deal!! Especially when you consider the fact that the kayak was 4years old and had a seat that sucked. Now Bob has a new kayak with a killer seat and he only paid a $1k. That's what I call A++ customer service

YakDout · 03-02-2015, 03:50 PM

Bob, if you make it down to abre this year, I see you doing circles around me In the estuary already.

jimmy310 · 03-02-2015, 03:59 PM

hey bob i have the 2015 hobie its my first kayak and my last its that awesome.seat is comfortable as heck ,fish finder installation super easy to do,really awesome yak.

Chuck D · 03-03-2015, 06:25 AM

Told you so

Great news!

Quote:

Originally Posted by makobob

Hobie will replace my warranteed 2011 Outback with a 2015 Outback hull w/one year warrantee for a little over $500. The short warrantee is because the 2011's is almost gone. This is great news, I still have to buy the NEW Vantage seat but I wind up getting the NEW 2015 for about a grand!!!! Talk about GREAT customer service, waiting to see how long it will be, but I get to use the old one until the new one is ready. Could never ask a company for more or better service. THANK YOU HOBIE!

svendawg · 03-03-2015, 07:30 AM

Looks like the thrasher will be put on the shelf, or maybe you can leave it in Baja so you don't have to haul a yak back and forth. If so you can ow ride down there with me.

makobob · 03-22-2015, 11:58 AM

Quote:

Originally Posted by makobob

Hobie will replace my warranteed 2011 Outback with a 2015 Outback hull w/one year warrantee for a little over $500. The short warrantee is because the 2011's is almost gone. This is great news, I still have to buy the NEW Vantage seat but I wind up getting the NEW 2015 for about a grand!!!! Talk about GREAT customer service, waiting to see how long it will be, but I get to use the old one until the new one is ready. Could never ask a company for more or better service. THANK YOU HOBIE!

Been three weeks since Hobie said yes. New yak should arrive April/May.
LONG wait is due to the fact that the 2015 Outback is so popular that dealers are having to wait to order more. Tight lines.

easyday · 03-22-2015, 03:39 PM

That's legit. Glad to hear they are taking of you Bob, you deserve it.

makobob · 03-22-2015, 04:37 PM

Quote:

Originally Posted by easyday

That's legit. Glad to hear they are taking of you Bob, you deserve it.

Thanks Josh, I feel we all deserve this kind of service from every company we buy products from. But then we would have to pay that premium.

easyday · 03-22-2015, 09:38 PM

I heard a saying, the poor man buys twice. I do believe some things are worth paying a high premium for. Being in the firearms industry I know which companies have OUTSTANDING service, and those who don't. When I sell a firearm I always let people know which ones are worth spending that extra couple hundred on because they will take care of you in the long run. I have not worked with Hobie but from what I have seen they take care of their people. One of the many reasons I love working with Wilderness Systems because they take care of their people as well. Glad they are taking care of you Bob as I said before your a great dude and deserve it.

SorryCharlie · 03-23-2015, 09:32 AM

I totally agree with how awesome Hobie treats is customers.

The only reason MakoBob is paying 500$ is because it is so late in the warranty period. I had a crack in my 2012 nearly a year ago, and Hobie had a brand spanking new 2014 ready for me in about a week at no cost! Sadly no awesome 2015 seat, but I will take the easy FF install over nothing!

MakoBob, one thing I will mention is STRIP that kayak hull down! Hobie does not care about getting anything back but the hull (make sure not to damage the serial number, that's the only thing they actually care about), when mine was replace I took EVERYTHING.... Hatches, bungies, rigging, if it could be easily removed.... it was.

Enjoy the new ride!

03-02-2015, 01:36 PM	#1
makobob Baitless on Baja Join Date: May 2013 Location: Vista California, Gonzaga, San Quintin, Asuncion, Mag Bay Posts: 4,250	HOBIE, HOBIE, HOBIE Hobie will replace my warranteed 2011 Outback with a 2015 Outback hull w/one year warrantee for a little over $500. The short warrantee is because the 2011's is almost gone. This is great news, I still have to buy the NEW Vantage seat but I wind up getting the NEW 2015 for about a grand!!!! Talk about GREAT customer service, waiting to see how long it will be, but I get to use the old one until the new one is ready. Could never ask a company for more or better service. THANK YOU HOBIE! __________________ http://www.mako-ville.com Home 760-630-4470 Cell 760-520-2514 YES YOU CAN

03-02-2015, 03:15 PM	#5
alanw Made in U.S.A. Join Date: Oct 2012 Location: Dana Point Posts: 1,625	So it's costing you a grand to get a kayak repaired under warranty.. such a deal! __________________ Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe

03-02-2015, 03:46 PM	#6
makobob Baitless on Baja Join Date: May 2013 Location: Vista California, Gonzaga, San Quintin, Asuncion, Mag Bay Posts: 4,250	YES Alan a 4 year old kayak, a HOBIE, this Mercedes has caught THOUSANDS of fish, for about $250 a YEAR! That to me is a steal to replace, NOT REPAIR it for under a GRAND. Might just be karma? Oh half of that is the NEW VANTAGE seat. __________________ http://www.mako-ville.com Home 760-630-4470 Cell 760-520-2514 YES YOU CAN Last edited by makobob; 03-02-2015 at 03:52 PM.

03-03-2015, 07:30 AM	#11
svendawg Senior Member Join Date: Jun 2013 Location: Wildomar, Ca. Posts: 331	On the shelf Looks like the thrasher will be put on the shelf, or maybe you can leave it in Baja so you don't have to haul a yak back and forth. If so you can ow ride down there with me.

03-22-2015, 03:39 PM	#13
easyday Senior Member Join Date: Apr 2013 Location: Oceanside Posts: 1,470	That's legit. Glad to hear they are taking of you Bob, you deserve it. __________________

03-02-2015, 02:12 PM	#3
boxturtle Senior Member Join Date: Apr 2012 Posts: 291	what was wrong with the 2011?

03-02-2015, 03:50 PM	#8
YakDout Brandon Join Date: Jul 2011 Location: San Diego Posts: 2,345	Bob, if you make it down to abre this year, I see you doing circles around me In the estuary already.

03-02-2015, 03:59 PM	#9
jimmy310 Member Join Date: Aug 2014 Location: cypress, california Posts: 60	hey bob i have the 2015 hobie its my first kayak and my last its that awesome.seat is comfortable as heck ,fish finder installation super easy to do,really awesome yak.

03-22-2015, 09:38 PM	#15
easyday Senior Member Join Date: Apr 2013 Location: Oceanside Posts: 1,470	I heard a saying, the poor man buys twice. I do believe some things are worth paying a high premium for. Being in the firearms industry I know which companies have OUTSTANDING service, and those who don't. When I sell a firearm I always let people know which ones are worth spending that extra couple hundred on because they will take care of you in the long run. I have not worked with Hobie but from what I have seen they take care of their people. One of the many reasons I love working with Wilderness Systems because they take care of their people as well. Glad they are taking care of you Bob as I said before your a great dude and deserve it. __________________

03-23-2015, 09:32 AM	#16
SorryCharlie Senior Member Join Date: Feb 2013 Location: Carlsbad Posts: 140	I totally agree with how awesome Hobie treats is customers. The only reason MakoBob is paying 500$ is because it is so late in the warranty period. I had a crack in my 2012 nearly a year ago, and Hobie had a brand spanking new 2014 ready for me in about a week at no cost! Sadly no awesome 2015 seat, but I will take the easy FF install over nothing! MakoBob, one thing I will mention is STRIP that kayak hull down! Hobie does not care about getting anything back but the hull (make sure not to damage the serial number, that's the only thing they actually care about), when mine was replace I took EVERYTHING.... Hatches, bungies, rigging, if it could be easily removed.... it was. Enjoy the new ride!