Props to Eagle - Kayak Fishing Adventures on Big Water’s Edge

Amish Ed · 10-18-2005, 10:47 PM

I have to give big props to Eagle Electronics for their customer service. I called them to get an RMA# so I could return my FF which hasn't been worked for months. Well after a few basic questions from the technician trying to trouble shoot, he told me I should send it in. I can't find the reciept so he asked for the serial number. Turns out the warranty was a month or 2 past. Know what he did? He said, "Close enough." So, I sent it in and it came back yesterday. I get out the invoice and it says they couldn't find a problem. Did they send the old one back? Nope, they sent a new one, including a new transducer (just in case that's the issue). All this with zero hassle, zero arguing, zero money. Try getting any of this from that bird manufacturer that humms. I know the stories and all I can say is I'm glad I've stuck with Eagle/Lowrance (I've heard that Garmin is good too). Again, props to Eagle.

Dennis · 10-18-2005, 11:40 PM

Nice read!! You're right, I didn't get the same customer service from Humminbird. The harness inside the unit somehow broke. I called to see if it was covered in the warranty. The Humminbird rep. I spoke to said that it would be free with the receipt (if it was less than a year), and $70 without. It's not more than a year old, I know that for sure. I should have put that receipt in a safe or something.. I had an Eagle fishfinder mounted on my kayak, but I switched to the Matrix series.. Looks like I should have stuck with the Eagle.

vellocity · 10-19-2005, 10:29 AM

not plugging West Marine, BUT... when you buy any electronics from WM they give you a no questions ask return policy for a year from the purchase date(yeah you need to SAVE that receipt Dennis!).. walk in, state the problem, walk out with a new unit. they even have extended warranties you can pay for to keep that return policy going for up to 3 years...worth it IMO for anything getting dunked in saltwater

here's the best kicker for WM.. if you find a cheaper price on the internet, print the pages out and they will price match any internet price..

ski · 10-19-2005, 02:31 PM

Quote:

Originally Posted by vellocity

here's the best kicker for WM.. if you find a cheaper price on the internet, print the pages out and they will price match any internet price..

I have purchased my vhf this way. I was told by WM that the internet match is only if there is a "brick and mortar store" to go with the ad. Also, I insisted that they adjust the price so that when they add the tax it came to the same price as advertised on the net.

norrinradd12 · 10-19-2005, 02:39 PM

great to know, about ready to buy a fishfinder

baerclaws · 10-19-2005, 08:11 PM

Glad to hear the problem was resolved. I got my Eagle Cuda 240 S/GPS the first of the year, per your recommendation, and I couldn't be happier with it. The GPS saved my butt once last spring when heavy fog rolled in.
What was the nature of the failure?
I don't see that model advertised much anymore, but I think it's still listed on their web. Good thing they had your replacement.

10-18-2005, 10:47 PM	#1
Amish Ed Senior Member Join Date: Jun 2005 Location: Grants Pass, OR Posts: 1,906	Props to Eagle I have to give big props to Eagle Electronics for their customer service. I called them to get an RMA# so I could return my FF which hasn't been worked for months. Well after a few basic questions from the technician trying to trouble shoot, he told me I should send it in. I can't find the reciept so he asked for the serial number. Turns out the warranty was a month or 2 past. Know what he did? He said, "Close enough." So, I sent it in and it came back yesterday. I get out the invoice and it says they couldn't find a problem. Did they send the old one back? Nope, they sent a new one, including a new transducer (just in case that's the issue). All this with zero hassle, zero arguing, zero money. Try getting any of this from that bird manufacturer that humms. I know the stories and all I can say is I'm glad I've stuck with Eagle/Lowrance (I've heard that Garmin is good too). Again, props to Eagle. __________________ Amish Ed You can't catch it again if it's dead!

10-18-2005, 11:40 PM	#2
Dennis Senior Member Join Date: Mar 2005 Location: South of La Jolla... Posts: 1,193	Nice read!! You're right, I didn't get the same customer service from Humminbird. The harness inside the unit somehow broke. I called to see if it was covered in the warranty. The Humminbird rep. I spoke to said that it would be free with the receipt (if it was less than a year), and $70 without. It's not more than a year old, I know that for sure. I should have put that receipt in a safe or something.. I had an Eagle fishfinder mounted on my kayak, but I switched to the Matrix series.. Looks like I should have stuck with the Eagle.

10-19-2005, 10:29 AM	#3
vellocity Senior Member Join Date: Mar 2005 Posts: 388	not plugging West Marine, BUT... when you buy any electronics from WM they give you a no questions ask return policy for a year from the purchase date(yeah you need to SAVE that receipt Dennis!).. walk in, state the problem, walk out with a new unit. they even have extended warranties you can pay for to keep that return policy going for up to 3 years...worth it IMO for anything getting dunked in saltwater here's the best kicker for WM.. if you find a cheaper price on the internet, print the pages out and they will price match any internet price..

10-19-2005, 02:39 PM	#5
norrinradd12 Junior Member Join Date: Mar 2005 Location: paradise hills Posts: 13	great to know, about ready to buy a fishfinder

10-19-2005, 08:11 PM	#6
baerclaws Member Join Date: Mar 2005 Posts: 72	Glad to hear the problem was resolved. I got my Eagle Cuda 240 S/GPS the first of the year, per your recommendation, and I couldn't be happier with it. The GPS saved my butt once last spring when heavy fog rolled in. What was the nature of the failure? I don't see that model advertised much anymore, but I think it's still listed on their web. Good thing they had your replacement.