Shimano Repair Center - Kayak Fishing Adventures on Big Water’s Edge

jorluivil · 04-13-2014, 01:35 PM

Who's used it and what's the benefit compared to a tackle shop?

senorfish · 04-13-2014, 02:21 PM

I really like Shimanos customer service. I used it recently to fix my curado which locked up after landing several yellows on it. I paid 20 dollars and it was fixed in a couple of days.

Sent from my HTC One X using Tapatalk

T-Rex · 04-13-2014, 03:10 PM

I've used it to get several rods replaced under warranty and used it once to have a spinning reel serviced. Very pleased with quality and fast turn around time.

45user · 04-13-2014, 03:22 PM

For warranty yes if just servicing the reel then I take it to ReelSpeed in Santa Fe springs
45

socalyaker556 · 04-13-2014, 03:46 PM

The guys there are really cool and usually get the work done pretty quik

DanaPT · 04-13-2014, 03:57 PM

convenience. They are here off bake and the 5 frwy.

$25 per tune-up. not too bad.

rossman · 04-13-2014, 04:12 PM

Been using them for well over 20 years and have never been disappointed with their service. They always deliver sooner than what they estimate. They will replace most worn parts without additional charge. Any after introduction upgrades are always included.
The only caveat is that their policy is to return the reel in as new working order and if you have installed after market parts such as drag washers, you will get them back in a plastic bag and shimano washers will be installed in the reel

Sent from my Nexus 7 using Tapatalk

Big Wave Dave · 04-13-2014, 04:40 PM

I broke the bottom off of a Torium by over-tightening it to a rod. They repaired it for free. Timely turnaround as well.

skrilla · 04-13-2014, 09:59 PM

Send to factory for warranty. Pros... worry free service mostly. If the rod or reel is fubar'd you may get a replacement or even an option to upgrade to the newer or next model up for a small fee.

Never sent reels to a shop but a pro is they may be a little more lienient if you have upgraded drags, bearings, or want it lubed a certain way with preferred lubricants. Each shop varies though so consult with the tech before handing over your reels.

Service and upgrades I do myself. The obvious pro... I know the work is done exactly how I want and will only cost what I put in parts.

alanw · 04-13-2014, 10:14 PM

I never needed to take a reel to them yet but I have taken rods. Buy the better lifetime warranty rods and they will repair/replace and even upgrade if your rod is no longer produced. I even took a cheaper 1yr warranty rod which I broke the tip off and was past the warranty period and they did a "one time" replacement service. Having a service center local in OC makes it a no-brainer.

newportdogs · 04-13-2014, 10:19 PM

I’ve been using them for 5 years. When in doubt about brand I go with Shimano because of the service they provide. They’ve never charged me more than $25 per reel, spinning or bait caster, even when I’ve lost parts. Last year in Catalina we lost parts overboard on a Curado 200, screwed it up even more trying camp ground repairs and $25 still applied.

The quality of their repair is excellent. I’ve had one Cumara and one Crucial rod replaced under warranty. They upgraded the Crucial to a Cumara at no cost because the Crucial was no longer in production. Depending on the season be prepared for a couple of weeks lead time.

Amish Ed · 04-13-2014, 10:48 PM

I can't speak for mail in service, but walk in is awesome. I'm really hard on my reels, 1/2 the time they just replace them with service stock. Never more than $25. Last time my Cardiff 200 was in they forgot to give me my old spool back, it had Power Pro on it. They sent me a 300 yard spool of 30lb, no questions asked. I did hear on Let's Talk Hookup once that they are a bit more lenient with walk ins too.

rossman · 04-16-2014, 03:33 PM

Damm Jorge! It's almost like they knew you started this thread .

Sent from my Nexus 7 using Tapatalk

jorluivil · 04-16-2014, 03:43 PM

Quote:

Originally Posted by rossman

Damm Jorge! It's almost like they knew you started this thread .

Sent from my Nexus 7 using Tapatalk

I don't know Ross but I can assure that they came through like I never expected.

ful-rac · 04-23-2014, 04:21 PM

Yep Shimano is the SHIT!!! of course I always knew that...!

When Jorge went down there to go pick up his reels, I had him drop of one of my talicas....they just called me back today...this is what they said.

(Shimano)
"ok mr park, your reel is ready for pick up..."

(Me)
"uh...ok...how much do I owe you?"

(Shimano)
"nothing"

(Me)
"Really?"

(Shimano)
"Yes, really...when can you pick it up..?"

(Me)
"I don't have time to drive down there, can you ship it to me...and what will it cost?"

(Shimano)
"Nothing, we will ship it to you asap."

!!!!

jsunmkly · 04-23-2014, 04:49 PM

Quote:

Originally Posted by ful-rac

Yep Shimano is the SHIT!!! of course I always knew that...!

When Jorge went down there to go pick up his reels, I had him drop of one of my talicas....they just called me back today...this is what they said.

(Shimano)
"ok mr park, your reel is ready for pick up..."

(Me)
"uh...ok...how much do I owe you?"

(Shimano)
"nothing"

(Me)
"Really?"

(Shimano)
"Yes, really...when can you pick it up..?"

(Me)
"I don't have time to drive down there, can you ship it to me...and what will it cost?"

(Shimano)
"Nothing, we will ship it to you asap."

!!!!

This isnt 'Murica! wtf

04-13-2014, 01:35 PM	#1
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Shimano Repair Center Who's used it and what's the benefit compared to a tackle shop? __________________ www.facebook.com/Teamsewer

04-13-2014, 03:10 PM	#3
T-Rex Senior Member Join Date: Mar 2005 Location: Rancho Santa Margarita Posts: 770	I've used it to get several rods replaced under warranty and used it once to have a spinning reel serviced. Very pleased with quality and fast turn around time. __________________

04-13-2014, 04:12 PM	#7
rossman Marginally Irrelevant Join Date: May 2007 Location: Bahia Asuncion Posts: 936	Been using them for well over 20 years and have never been disappointed with their service. They always deliver sooner than what they estimate. They will replace most worn parts without additional charge. Any after introduction upgrades are always included. The only caveat is that their policy is to return the reel in as new working order and if you have installed after market parts such as drag washers, you will get them back in a plastic bag and shimano washers will be installed in the reel Sent from my Nexus 7 using Tapatalk __________________ "When beholding the tranquil beauty and brilliancy of the ocean’s skin, one forgets the tiger heart that pants beneath it; and would not willingly remember that this velvet paw but conceals a remorseless fang. " — Herman Melville Y'all come see me now, hear!

04-13-2014, 09:59 PM	#9
skrilla Senior Member Join Date: Jun 2011 Location: San Diego Posts: 664	Send to factory for warranty. Pros... worry free service mostly. If the rod or reel is fubar'd you may get a replacement or even an option to upgrade to the newer or next model up for a small fee. Never sent reels to a shop but a pro is they may be a little more lienient if you have upgraded drags, bearings, or want it lubed a certain way with preferred lubricants. Each shop varies though so consult with the tech before handing over your reels. Service and upgrades I do myself. The obvious pro... I know the work is done exactly how I want and will only cost what I put in parts. __________________ Urban Camo Trident 13

04-13-2014, 10:14 PM	#10
alanw Made in U.S.A. Join Date: Oct 2012 Location: Dana Point Posts: 1,625	I never needed to take a reel to them yet but I have taken rods. Buy the better lifetime warranty rods and they will repair/replace and even upgrade if your rod is no longer produced. I even took a cheaper 1yr warranty rod which I broke the tip off and was past the warranty period and they did a "one time" replacement service. Having a service center local in OC makes it a no-brainer. __________________ Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe

04-13-2014, 02:21 PM	#2
senorfish Junior Join Date: Mar 2014 Posts: 16	I really like Shimanos customer service. I used it recently to fix my curado which locked up after landing several yellows on it. I paid 20 dollars and it was fixed in a couple of days. Sent from my HTC One X using Tapatalk

04-13-2014, 03:22 PM	#4
45user Senior Member Join Date: Oct 2012 Posts: 576	For warranty yes if just servicing the reel then I take it to ReelSpeed in Santa Fe springs 45

04-13-2014, 03:46 PM	#5
socalyaker556 Member Join Date: Feb 2013 Location: socal Posts: 67	The guys there are really cool and usually get the work done pretty quik

04-13-2014, 03:57 PM	#6
DanaPT Senior Member Join Date: Sep 2010 Location: South OC Posts: 1,606	convenience. They are here off bake and the 5 frwy. $25 per tune-up. not too bad.

04-13-2014, 04:40 PM	#8
Big Wave Dave Senior Member Join Date: Apr 2013 Location: San Diego Posts: 137	I broke the bottom off of a Torium by over-tightening it to a rod. They repaired it for free. Timely turnaround as well.

04-13-2014, 10:19 PM	#11
newportdogs Member Join Date: Mar 2011 Location: Newport Posts: 40	I’ve been using them for 5 years. When in doubt about brand I go with Shimano because of the service they provide. They’ve never charged me more than $25 per reel, spinning or bait caster, even when I’ve lost parts. Last year in Catalina we lost parts overboard on a Curado 200, screwed it up even more trying camp ground repairs and $25 still applied. The quality of their repair is excellent. I’ve had one Cumara and one Crucial rod replaced under warranty. They upgraded the Crucial to a Cumara at no cost because the Crucial was no longer in production. Depending on the season be prepared for a couple of weeks lead time.

04-13-2014, 10:48 PM	#12
Amish Ed Senior Member Join Date: Jun 2005 Location: Grants Pass, OR Posts: 1,906	I can't speak for mail in service, but walk in is awesome. I'm really hard on my reels, 1/2 the time they just replace them with service stock. Never more than $25. Last time my Cardiff 200 was in they forgot to give me my old spool back, it had Power Pro on it. They sent me a 300 yard spool of 30lb, no questions asked. I did hear on Let's Talk Hookup once that they are a bit more lenient with walk ins too. __________________ Amish Ed You can't catch it again if it's dead!

04-16-2014, 03:33 PM	#13
rossman Marginally Irrelevant Join Date: May 2007 Location: Bahia Asuncion Posts: 936	Damm Jorge! It's almost like they knew you started this thread . Sent from my Nexus 7 using Tapatalk __________________ "When beholding the tranquil beauty and brilliancy of the ocean’s skin, one forgets the tiger heart that pants beneath it; and would not willingly remember that this velvet paw but conceals a remorseless fang. " — Herman Melville Y'all come see me now, hear!

04-23-2014, 04:21 PM	#15
ful-rac Emperor Join Date: May 2009 Location: Buena Park Posts: 3,649	Yep Shimano is the SHIT!!! of course I always knew that...! When Jorge went down there to go pick up his reels, I had him drop of one of my talicas....they just called me back today...this is what they said. (Shimano) "ok mr park, your reel is ready for pick up..." (Me) "uh...ok...how much do I owe you?" (Shimano) "nothing" (Me) "Really?" (Shimano) "Yes, really...when can you pick it up..?" (Me) "I don't have time to drive down there, can you ship it to me...and what will it cost?" (Shimano) "Nothing, we will ship it to you asap." !!!! __________________ There's nothing colder than yesterday's hotdog.