Turners at FHS Del Mar - Kayak Fishing Adventures on Big Water’s Edge

Halol · 03-25-2012, 01:43 PM

So I put away some cash for the FHS Delmar. With all the hype about deals at the Turner's booth, I went straight there. With about a grand in my pocket for new fishing gear I began browsing through there reel section. After seeing something that interests me (Diawa Sealines and Seagates, AB Revo SX). I patiently waited for a sales rep to sell me on the reels. There were about 4 Turner's staff members behind the glass. For a good minute or so I could not get any of there attention. They were all joking and story telling amongst each other. So I finally asked the closest sales rep. He was a heavier set dude. When I asked him for help he appeared to act as If I was bothering him. I simply stated "Hello, I am looking to buy a few reels today. May I take a look at your Diawas?" He replied with why not check out the AVETs all the blems are sold out but I have brand new ones?" I know he was swaying me to buy an AVET because of the AVET rep standing next to him. I said "no thank you and prefer to look at the Diawas. I fish off a kayak and dont want to spend the money on an AVET. The Diawas seem to treat the yakanglers right.". The guy even had the audacity to put me down by telling the AVET rep there "Can you believe this guy? He says Diawas are Better than AVETs" They all start chuckling. After a few short moments of awkwardness another customer walks up looking at AVETs. The sales rep walked away and forgot about me. Nevertheless I was unable to check out the Diawas.

I thought customer service was about making the customer feel comfortable and being courteous.

Since I could not give my business to Turner's I finally came upon H&M Landing Tackle Shop. Before I stepped foot into their booth I was greeted by the Seeker Rep and was introduced to the H&M staff. I mentioned what I was looking for. Picked up a new Sealine 40 SHA for 100 bucks

Also picked up a Seagate 30 for 120. Also picked up 2 Seeker Pinheads for 115 each.

Now that was the confidence in buying I was looking for.

Still wanted to get the Revo. Could not find it at any booth. Turner's was the only place I was able to locate the reel. I really didnt want to go back to Turner's. But I knew If I went home w/o it I would not be able to sleep...LOL. So I sucked it up and headed back to Turner's. Saw the same bunch of sales reps. The Fat guy said hey he's back to look at the Diawa's. WTF? Really? what a duece this guy is. So I decide to be smart ass-ish back. And said "What the hell is your problem. You cant see the 2 Diawa boxes (Sealine and Seagate)." in the clear(semi) H&M bag in my hand?" That finally got his attention. I almost just walked away and get my Revo at another date elsewhere. But, I really wanted this reel...LOL I was almost OCD about it. So I told the guy I want to check out the Revo. He pulled it out of the glass and handed it to me. Since I did my research on this reel for a while with no questions asked I decided to buy it. I also asked him about the discount for mentioning Bloodydecks. I got the same look from him and he responded with a drawn out breath then said "I dont know what that is." Really? This again? The dude was rude as fuck (excuse my language). Im about to spend 160 plus tax on a reel and he's still being a dick? I walked away with no confidence in my purchase. I almost didnt want it anymore.

I might be over reacting or just heated still, But....Turner's you just lost my business.

Dennis · 03-25-2012, 01:57 PM

So, you bought the revo from them anyway? Why didn't you just go to Squidco? Customer service is always a priority there..

Iceman · 03-25-2012, 01:59 PM

Best response is to just ask their name and then let them know that you did not appreciate their attitude and will be sending an e mail or writing a letter.

dorado50 · 03-25-2012, 02:27 PM

Had similar experience many years ago. Not only are they unprofessional most reps have no saltwater experience at all. Haven't been in a turners since. I am happy with my two new Penn Fathoms bought from another well qualified vendor

can't wait to give them a go....

bigbarrels · 03-25-2012, 02:44 PM

Quote:

Originally Posted by Iceman

Best response is to just ask their name and then let them know that you did not appreciate their attitude and will be sending an e mail or writing a letter.

In this case, send the letter and just go with the fat guy. Stopped shopping there along time ago due to their weak selection in comparison to Longfin Tackle in the city of Orange.

What size Revo did you pick up?

Rambo · 03-25-2012, 02:53 PM

Dude that really sucks, I would've walked away and not give them my business no matter how good of deal they give. Thanks for sharing, I'll remember not to shop at Turner.

jorluivil · 03-25-2012, 03:14 PM

Contact Turners and ask to speak the to their head honcho, if there's one thing that a company hates most is a bad review of their customer service. When you talk to him/her add to your complaint how much money you spent with their competitor and it will add insult to injury. These days businesses are hurting and doing everything to keep every customer they have and doing even more to win new ones, bad customer service is bad for business.

Deefeesha · 03-25-2012, 04:30 PM

I've never had good experiences with Turners for the exact same reason. Getting a sales rep. to help you out with reels behind the display case is very difficult it seems. Therefore, I only shop there in a pinch for terminal tackle.

hatchetman · 03-25-2012, 04:44 PM

I had a similar experience at their Kearny Mesa store when looking at a rifle that was on sale. The sales guy was big, overwieght, and had f---k you tattooed on his knucles, when I asked to look at the sale item he suggested another maker. I said no, I want the sale one, he walked away and I left.
I emailed their store manager and got a reply apologising and offering an additional discount on the rifle. Sending an email to the local store manager or to corporate will get you some saticfaction. I do not spend money at Turners unless it is a good sale price but I did notice that the idiot with the attitude was no longer working at Turners.

Jimmyz123 · 03-26-2012, 02:41 AM

Turners always seems to have that one corner there at the show in Del Mar, and like you I have never had good Customer Service from them, it doesn't get much better going to the stores either. Normally, I feel, their prices are way too high, and service isn't worth the time. Best way to feel better about that is take your new gear fishing and catch some fish with it.

Yakin · 03-26-2012, 08:39 AM

I use to go to turners for many many years when I was younger i left for 6 years came back and they went from fishing to all about weapons yeah I like my guns but what about the fishing?! turners has lost my business already!

PapaDave · 03-26-2012, 08:53 AM

Quote:

Originally Posted by Yakin

I use to go to turners for many many years when I was younger i left for 6 years came back and they went from fishing to all about weapons yeah I like my guns but what about the fishing?! turners has lost my business already!

Same here, 21 or so years ago I had a great experience with them which ended up starting my adventures with Albacore and the long range boats. Went to them a lot then. These days I go in there and if you are not hainging out at the weapons counter you won't find any one to talk to. Thier selection of fishing gear has been trimmed tremendously too.

Enceladus · 03-26-2012, 09:26 AM

I didn't know that there was anyplace better until I was turned onto the Longfin in Orange. The staff there is extremely helpful and knowledgable. I'm never going back to Turner's again. If I'm in a rush, I'll just go to Walmart and get the same degree of "service".

http://www.thelongfin.com/

Jimmyz123 · 03-26-2012, 09:35 AM

Quote:

Originally Posted by Enceladus

I didn't know that there was anyplace better until I was turned onto the Longfin in Orange. The staff there is extremely helpful and knowledgable. I'm never going back to Turner's again. If I'm in a rush, I'll just go to Walmart and get the same degree of "service".

http://www.thelongfin.com/

I have no reason to go to turners. I was there a month ago looking for tournament stuff and they were all sold out knowing that a huge tourney was coming up. I saw nothing there other than that to buy. I was going to buy a couple of things but I saw how slow the service was at the register and put the items back and walked out.

There are a lot of great local companies that have great service and I will take my business there.

Mobsan · 03-26-2012, 09:52 AM

You can't beat their prices and they are extremely helpful and friendly. I did buy a Sealine 30 from Turners last year only because Squidco was sold out and I am not the most patient person. I would certainly write or speak to the head manager at the shop and issue a complaint. Also refer him to this post and let him know about the bad publicity this A-hole has caused. There is absolutely no justification for such rudeness, especially in the fishing community. I will be certain to never shop Turner's again. There are too many other great places around SD. I hope that sales rep gets a good tongue lashing.

tasteslikechikn54 · 03-27-2012, 04:52 PM

I had a similar experience at del mar FHS on Friday... I took two of my sons (7,5) and some sales associate chewed my ass cause the boys were "touching" some lures and plastics... They were a bit excited, I admit. But the guy was a total deuche when addressing us. I simply took my business elsewhere. I will never drop a penny at turners. I'll take my business to squidco and support a local shop...

Yakin · 03-27-2012, 08:53 AM

Quote:

Originally Posted by PapaDCh

Same here, 21 or so years ago I had a great experience with them which ended up starting my adventures with Albacore and the long range boats. Went to them a lot then. These days I go in there and if you are not hainging out at the weapons counter you won't find any one to talk to. Thier selection of fishing gear has been trimmed tremendously too.

Same here I use to go to them before I would go out on the top gun but i stood back at the fishing counter trying to get help with a shimano baitrunner
I got so mad that I wouldn't get help I said screw it took the 30 min drive to bass pro!!

TEAMFISH · 03-27-2012, 03:35 PM

Don't want to beat a dead horse but I've been reading this post, shaking my head thinking "yep, there service has been slippin'" And getting pissed because I've been in customer service and a store manager for 30+ years. If I noticed one of my employee's ignoring or disrespecting a customer, they would be wearing their nut sack as a neck tie.

To the reason of this reply, I just got back from our beloved Turners. Just wanted some line put on a reel and I knew they had Maxima plus there two blocks from the house. Stood at the tackle counter and waited to see how long it would take for service........and waited....20 minutes later I walk out. The bone head at the register says "have a nice day". as I walk out with reel in hand. Hell, I could have palmed a couple Trinidads and nobody would have been the wiser. (not my style) So I'm getting ready to contact Turners and unleash on them, I'll let everyone know if I get a reply. Rant over, Boycott begins

03-25-2012, 01:43 PM	#1
Halol Devildoc1mardiv Join Date: Apr 2006 Location: San Diego Posts: 61	Turners at FHS Del Mar So I put away some cash for the FHS Delmar. With all the hype about deals at the Turner's booth, I went straight there. With about a grand in my pocket for new fishing gear I began browsing through there reel section. After seeing something that interests me (Diawa Sealines and Seagates, AB Revo SX). I patiently waited for a sales rep to sell me on the reels. There were about 4 Turner's staff members behind the glass. For a good minute or so I could not get any of there attention. They were all joking and story telling amongst each other. So I finally asked the closest sales rep. He was a heavier set dude. When I asked him for help he appeared to act as If I was bothering him. I simply stated "Hello, I am looking to buy a few reels today. May I take a look at your Diawas?" He replied with why not check out the AVETs all the blems are sold out but I have brand new ones?" I know he was swaying me to buy an AVET because of the AVET rep standing next to him. I said "no thank you and prefer to look at the Diawas. I fish off a kayak and dont want to spend the money on an AVET. The Diawas seem to treat the yakanglers right.". The guy even had the audacity to put me down by telling the AVET rep there "Can you believe this guy? He says Diawas are Better than AVETs" They all start chuckling. After a few short moments of awkwardness another customer walks up looking at AVETs. The sales rep walked away and forgot about me. Nevertheless I was unable to check out the Diawas. I thought customer service was about making the customer feel comfortable and being courteous. Since I could not give my business to Turner's I finally came upon H&M Landing Tackle Shop. Before I stepped foot into their booth I was greeted by the Seeker Rep and was introduced to the H&M staff. I mentioned what I was looking for. Picked up a new Sealine 40 SHA for 100 bucks Also picked up a Seagate 30 for 120. Also picked up 2 Seeker Pinheads for 115 each. Now that was the confidence in buying I was looking for. Still wanted to get the Revo. Could not find it at any booth. Turner's was the only place I was able to locate the reel. I really didnt want to go back to Turner's. But I knew If I went home w/o it I would not be able to sleep...LOL. So I sucked it up and headed back to Turner's. Saw the same bunch of sales reps. The Fat guy said hey he's back to look at the Diawa's. WTF? Really? what a duece this guy is. So I decide to be smart ass-ish back. And said "What the hell is your problem. You cant see the 2 Diawa boxes (Sealine and Seagate)." in the clear(semi) H&M bag in my hand?" That finally got his attention. I almost just walked away and get my Revo at another date elsewhere. But, I really wanted this reel...LOL I was almost OCD about it. So I told the guy I want to check out the Revo. He pulled it out of the glass and handed it to me. Since I did my research on this reel for a while with no questions asked I decided to buy it. I also asked him about the discount for mentioning Bloodydecks. I got the same look from him and he responded with a drawn out breath then said "I dont know what that is." Really? This again? The dude was rude as fuck (excuse my language). Im about to spend 160 plus tax on a reel and he's still being a dick? I walked away with no confidence in my purchase. I almost didnt want it anymore. I might be over reacting or just heated still, But....Turner's you just lost my business. __________________

03-25-2012, 01:57 PM	#2
Dennis Senior Member Join Date: Mar 2005 Location: South of La Jolla... Posts: 1,193	So, you bought the revo from them anyway? Why didn't you just go to Squidco? Customer service is always a priority there.. __________________ Hmmmm.....

03-25-2012, 01:59 PM	#3
Iceman Administrator Join Date: Mar 2005 Location: 1-2 miles off the point Posts: 6,943	Best response is to just ask their name and then let them know that you did not appreciate their attitude and will be sending an e mail or writing a letter. __________________

03-25-2012, 03:14 PM	#7
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Contact Turners and ask to speak the to their head honcho, if there's one thing that a company hates most is a bad review of their customer service. When you talk to him/her add to your complaint how much money you spent with their competitor and it will add insult to injury. These days businesses are hurting and doing everything to keep every customer they have and doing even more to win new ones, bad customer service is bad for business. __________________ www.facebook.com/Teamsewer

03-25-2012, 04:44 PM	#9
hatchetman Member Join Date: Apr 2006 Location: lincoln acres Posts: 60	I had a similar experience at their Kearny Mesa store when looking at a rifle that was on sale. The sales guy was big, overwieght, and had f---k you tattooed on his knucles, when I asked to look at the sale item he suggested another maker. I said no, I want the sale one, he walked away and I left. I emailed their store manager and got a reply apologising and offering an additional discount on the rifle. Sending an email to the local store manager or to corporate will get you some saticfaction. I do not spend money at Turners unless it is a good sale price but I did notice that the idiot with the attitude was no longer working at Turners. __________________ FAITH, FAMILY, FIREARMS, FISHING When the people fear their government, there is tyranny; when the government fears the people, there is liberty. Thomas Jefferson

03-25-2012, 02:27 PM	#4
dorado50 Senior Member Join Date: Mar 2006 Location: La Jolla Shores Posts: 1,626	Had similar experience many years ago. Not only are they unprofessional most reps have no saltwater experience at all. Haven't been in a turners since. I am happy with my two new Penn Fathoms bought from another well qualified vendor can't wait to give them a go....

03-25-2012, 02:53 PM	#6
Rambo Senior Member Join Date: Aug 2011 Location: West Covina, CA Posts: 434	Dude that really sucks, I would've walked away and not give them my business no matter how good of deal they give. Thanks for sharing, I'll remember not to shop at Turner.

03-25-2012, 04:30 PM	#8
Deefeesha Senior Member Join Date: May 2011 Location: I.E. Posts: 179	I've never had good experiences with Turners for the exact same reason. Getting a sales rep. to help you out with reels behind the display case is very difficult it seems. Therefore, I only shop there in a pinch for terminal tackle.

03-26-2012, 02:41 AM	#10
Jimmyz123 Senior Member Join Date: Mar 2010 Location: San Diego Posts: 2,385	Turners always seems to have that one corner there at the show in Del Mar, and like you I have never had good Customer Service from them, it doesn't get much better going to the stores either. Normally, I feel, their prices are way too high, and service isn't worth the time. Best way to feel better about that is take your new gear fishing and catch some fish with it. __________________ No better time than being on the water, God Bless, JimmyZ

03-26-2012, 08:39 AM	#11
Yakin Senior Member Join Date: Mar 2012 Location: San Bernardino, CA Posts: 913	I use to go to turners for many many years when I was younger i left for 6 years came back and they went from fishing to all about weapons yeah I like my guns but what about the fishing?! turners has lost my business already! __________________ Remember There are Many Fish in the Sea MEANS MORE TO EAT!!!

03-26-2012, 09:26 AM	#13
Enceladus Member Join Date: Dec 2011 Location: Corona, CA Posts: 70	I didn't know that there was anyplace better until I was turned onto the Longfin in Orange. The staff there is extremely helpful and knowledgable. I'm never going back to Turner's again. If I'm in a rush, I'll just go to Walmart and get the same degree of "service". http://www.thelongfin.com/

03-26-2012, 09:52 AM	#15
Mobsan Member Join Date: Mar 2011 Location: Carmel Valley Posts: 40	Squidco all the way You can't beat their prices and they are extremely helpful and friendly. I did buy a Sealine 30 from Turners last year only because Squidco was sold out and I am not the most patient person. I would certainly write or speak to the head manager at the shop and issue a complaint. Also refer him to this post and let him know about the bad publicity this A-hole has caused. There is absolutely no justification for such rudeness, especially in the fishing community. I will be certain to never shop Turner's again. There are too many other great places around SD. I hope that sales rep gets a good tongue lashing.

03-27-2012, 04:52 PM	#16
tasteslikechikn54 Senior Member Join Date: Nov 2011 Location: san diego, ca. Posts: 113	I had a similar experience at del mar FHS on Friday... I took two of my sons (7,5) and some sales associate chewed my ass cause the boys were "touching" some lures and plastics... They were a bit excited, I admit. But the guy was a total deuche when addressing us. I simply took my business elsewhere. I will never drop a penny at turners. I'll take my business to squidco and support a local shop...

03-27-2012, 03:35 PM	#18
TEAMFISH Team Kayak Obesessions Join Date: Apr 2011 Location: Torrance Posts: 256	Don't want to beat a dead horse but I've been reading this post, shaking my head thinking "yep, there service has been slippin'" And getting pissed because I've been in customer service and a store manager for 30+ years. If I noticed one of my employee's ignoring or disrespecting a customer, they would be wearing their nut sack as a neck tie. To the reason of this reply, I just got back from our beloved Turners. Just wanted some line put on a reel and I knew they had Maxima plus there two blocks from the house. Stood at the tackle counter and waited to see how long it would take for service........and waited....20 minutes later I walk out. The bone head at the register says "have a nice day". as I walk out with reel in hand. Hell, I could have palmed a couple Trinidads and nobody would have been the wiser. (not my style) So I'm getting ready to contact Turners and unleash on them, I'll let everyone know if I get a reply. Rant over, Boycott begins