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Old 01-30-2008, 05:58 PM   #1
peguinpower
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Whose your DAiwa?

Sent my two 253 Lunas to Daiwa for service. One is a year old, the other, almost 2. One reel started tick tocking like a clock on the retrieve and the other did not lay line right. More line on one side than the other.

Well, got them back today. Good as new! Completely rebuilt with some new bearings and completely new drags!

Whose my daddy? DAIWA! Coz, everything was under warranty! New drags, new bearings and rebuilt for 0.00 dollars

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Old 01-30-2008, 06:23 PM   #2
slanteyedtuna
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Good deal. Did you have to send in a receipt? I have a saltist 30t and millionaire that need some repairs as well. They are both out of warranty but I wonder how generous Daiwa is feeling.
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Old 01-30-2008, 06:31 PM   #3
peguinpower
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no receipt. i did call, asked what to do. the guy said send it in and we'll see. asked for his name and sent a note with the reels.

that invoice is for one of the reels, I have another one, with more bearings replaced. Gotta love this sort of customer service.

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Old 01-30-2008, 08:15 PM   #4
lamb
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Yeah, but how ling did you wait??

I sent my Saltiga in to Daiwa service twice so far...

Call in first, out of warranty... $35, not bad.

I sent the reel in, and a couple of weeks later - I got an invoice... Sent the check in... Then after some more time - got the reel. It seemed to take a long time.

My experience with reel manufacturer service was the best with Avet. I had situations where I sent the reel on Monday, to have it back fixed on my doorstep on Thursday. More than once. And from what I remember, they charge $25?
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Old 01-30-2008, 09:06 PM   #5
peguinpower
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I did not get over night, well, not even 3 day service. I believe they got the reel on the 16th, and I got it back on the 30th.

It was not a short wait, but when I called before hand, they did say about 2 weeks.

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Old 01-31-2008, 08:07 AM   #6
steveooo
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Daiwa Customer Service Rocks. I didn't want the down time so I called to see if they could send me the parts I needed. No charge for the parts or for the two day shipping on them! The reel was still under mfr warranty though, but either way, its good to find companys that stand by their product.

Avet is also good, but I find that after only a few outings, they were already gummed up again. Great reel, fast turnaround, but the 4 that I have need a little more TLC than I am willing to give them.
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Old 01-31-2008, 08:15 AM   #7
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Quote:
Originally Posted by lamb View Post
Yeah, but how ling did you wait??
Ling Cod Season opens on April 1st
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