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10-15-2014, 11:03 AM
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#1 |
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Senior Member
Join Date: Apr 2010
Posts: 6,856
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Question
If a customer sends you something for repair and the customer fails to include the work order or repair order but provided their phone number should you:
A. Call the customer to get instructions? B. Call the customer to find out what the hell he wants? C. Call the customer to get instructions and find out what the hell he wants? D. Ship the product back to the customer and ask them to provide the work/repair order?
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10-15-2014, 11:07 AM
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#2 |
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Senior Member
Join Date: Apr 2010
Location: San Pedro
Posts: 694
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c...?!
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10-15-2014, 11:09 AM
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#3 |
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.
Join Date: May 2010
Posts: 1,155
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so... you received D and yes a, b, or c would be logical to provide good customer service.
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10-15-2014, 11:20 AM
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#4 |
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Member
Join Date: Sep 2014
Location: San Pedro
Posts: 67
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What did this customer send you? Now that's the question! Lol
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10-15-2014, 11:28 AM
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#5 |
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Baitless on Baja
Join Date: May 2013
Location: Vista California, Gonzaga, San Quintin, Asuncion, Mag Bay
Posts: 4,250
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A, but he sent YOU his PG GF, so what to do?????
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http://www.mako-ville.com Home 760-630-4470 Cell 760-520-2514 YES YOU CAN |
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10-15-2014, 11:40 AM
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#6 |
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LOWSPARK
Join Date: Dec 2013
Location: CARLSBAD
Posts: 251
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you know the answer
E. Call the cust. ask for work order # and return auth.# if he doesnt have it, SEND IT BACK !! LOL
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10-15-2014, 11:54 AM
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#7 |
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Member
Join Date: Aug 2013
Location: Pine Valley when not fishing La Jolla
Posts: 2,643
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If the repair facility had hired someone who thought that part of their employment required then to use their brain then, A, B or C would be correct. My guess is you got a place that didn't hire with those expectations, so your level of service was D. At my work I have had managers explain to me that "you just can't expect these younger employees to have the same work ethics as you older employees have". I know, if I was a manager they wouldn't work there beyond their probational 90 days.... P.S. George was this about your inflatable Girl Friend you sent in for repair.
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MARK ......... 2016 MALIBU X FACTOR, 2020 SOLO SKIFF (Fishing Kayak on Steroids  )  
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10-15-2014, 02:01 PM
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#8 |
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Brandon
Join Date: Jul 2011
Location: San Diego
Posts: 2,345
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If someone asks a weird question on a fishing site you should
A. Ignore all B. Make smart ass comment No other answer applicable. |
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10-15-2014, 02:10 PM
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#9 | |
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Senior Member
Join Date: Sep 2012
Location: San Diego
Posts: 732
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Quote:
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10-16-2014, 03:47 PM
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#10 |
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Senior Member
Join Date: Apr 2010
Posts: 6,856
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The disappointing part of the whole order is that it was with Shimano. I've had nothing but great service with them so I'm hoping this is just a glitch in their system.
Anyway, I'm packing it up and sending it back shortly.
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10-16-2014, 03:51 PM
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#11 |
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Brandon
Join Date: Jul 2011
Location: San Diego
Posts: 2,345
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Daiwa or die
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10-16-2014, 03:54 PM
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#12 |
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Made in U.S.A.
Join Date: Oct 2012
Location: Dana Point
Posts: 1,625
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They did exactly what the paperwork supplied asked for.
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Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe
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10-16-2014, 09:45 PM
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#13 | |
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Senior Member
Join Date: Apr 2010
Posts: 6,856
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Quote:
PLEASE OPEN PLEASE REPACK PLEASE RETURN
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www.facebook.com/Teamsewer Last edited by jorluivil; 10-16-2014 at 09:53 PM. |
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10-16-2014, 10:31 PM
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#14 |
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Made in U.S.A.
Join Date: Oct 2012
Location: Dana Point
Posts: 1,625
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It said nothing, so they did nothing and sent it back. Exactly what was asked for (nothing). Perfectly acceptable
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Hobie PA 14 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Jackson Kraken ¸.·´¯`·.¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu X-Factor ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Malibu Stealth-12 ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º> Its not a spelling B its a fishing B ~yakjoe
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10-17-2014, 08:44 AM
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#15 | |
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Senior Member
Join Date: Apr 2010
Posts: 6,856
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Quote:
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