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08-18-2012, 08:50 AM | #1 |
Guest
Posts: n/a
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How to handle this situation with Abu
Long story short.
I bought a Toro 50 off Craigslist. Reel felt good, guy seemed honest. Had to send another reel in, figured I'd send my Toro in for service since the drag felt a little sticky. Other than that, Toro worked great. Abu emails me back, reel is too corroded to fix. I call guy from CL, no help. I get reel back from Abu, and it's completely non-operational. It doesn't engage out of free spool, the thumb piece is just wobbeling around. I understand that if it's as bad as they say it was taking it apart could potentially ruin its integrity, but the reel worked just fine when I sent it out. I would expect it to come back in the same condition in which I sent it out. How should I go about this, do I have a case? |
08-18-2012, 08:59 AM | #2 |
Sled Peddler
Join Date: Feb 2012
Location: Bonita, Ca.
Posts: 236
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Letters to the higher ups! A well-crafted letter will get you all kinds of good response.
Can't speak for Abu, but I did that with a Shimano awhile back (almost the same situation). It came back in worse condition than when I sent it. I was respectful and after two letters back and forth with them, I got a brand new replacement. I didn't even ask for a replacement.
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Jerry Moore Need a car or truck to yaul your yak? Ring me up. (619)988-3325 |
08-18-2012, 09:05 AM | #3 |
Team Keine Zugehörigkeit
Join Date: Nov 2010
Location: Way out there
Posts: 2,854
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That's strange, I have never had a issue with Abu. Follow the advice above and go higher up
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Não alimente os trolls------------Don't feed the trolls---------------インタネット荒らしを無視しろ |
08-18-2012, 04:57 PM | #4 |
Senior Member
Join Date: Jun 2010
Location: Under a bridge
Posts: 2,169
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Be polite.
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08-18-2012, 05:27 PM | #5 |
Senior Member
Join Date: Apr 2010
Posts: 6,856
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Suprising, Apu is a cool cat
oooh snap!! Wait, you said Abu not Apu Sorry about that. Good Luck!! Tell them you're a huge fan of their products and if they're not willing to help a customer you'll take your losses and buy from their competitors.
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08-18-2012, 10:28 PM | #6 |
Senior Member
Join Date: Jun 2011
Location: San Diego
Posts: 664
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Give em a call and explain the situation. Try to get in touch with a higher up if they give you the run around.
Also see if they'll offer an upgrade or replacement. I've had other manufacturers offer me a replacement for a small fee if not free for problematic reels that had to be sent in. Worse case scenario, having someone else or yourself tear it down and repair it.
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Urban Camo Trident 13 |
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