Quote:
Originally Posted by bubblehide
I use to have a Hobie. Due to the rude and malicious Hobie rep I dealt with, I will never own one again. I'm aware that some people have had good experiences dealing with Hobie after the sale, but my experience was horrid.
They state that you have hands free (as in plural); frankly you don't due to the need to constantly keep a hand on the rudder control; so it's only one hand free.
I had a lengthy email exchange with the Hobie rep. Franky if anyone ever gets hurt on one of their pedal drive kayaks and they decide to sue Hobie, the emails I have from Hobie will sink them. I simply still can't believe the Hobie rep actually put what he did in writing.
I got rid of the Hobie yak I had, and haven't regretted it.
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I too am curious. Hobie and Fastlane were super helpful to me... they went so far as completely replacing my Revo, and upgrading it to a newer model.
Did you ever try talking with them over the phone or in person? Email can be so impersonal.