Quote:
Originally Posted by Fiskadoro
So in other words you put in a multiple reel order. They sent you a notice saying they were only sending you one. You then called to ask about the ones they cancelled and they then after reviewing your order told you they were cancelling all your orders.
I'd say there is a pretty fair chance that those that got the notices that they will get one reel will in fact get one reel and that now after talking to customer service all your orders are cancelled.
The last thing I'd do is call them especially after hearing about your experience.
|
Okay, let me explain this one last time. Currently I do still have an active order that says I am going to receive one reel solo. What I did call about was a separate order with separate items and one of these reels. This order was totally erased cancelled. The agent spoke with a supervisor and informed me that all orders with the so called "incorrect pricing" would be cancelled in due time including the active order I still have for one reel and that I could go ahead and reorder the items erased with the reel for the correct pricing.
I then expressed my displeasure in this action by Amazon by pointing out to her that they sent out an email informing us of making good on one reel. She then informed me that eventually those orders would also be cancelled.
Agree, it may be best to wait and see if they cancel the last remaining order. If they do, then make noise.
End of story, I still have that one open order like the rest of you but have little faith that we will receive it.
