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i recently purchased an ocean kayak from andy, the ultra 4.3, ordered a rudder kit for it and found that i had to remove the flush mount rod holders to run the cables to the footpegs. removed the flush mounts and decided to use goof off to remove the double sided 3m seal. sprayed a little on the mounts and when i came back i found my mounts melting from the goof off. called ocean kayak to see about purchasing replacements and they told me to send in a picture of the mounts and what product i used. they also asked for my mailing address and a week later, new mounts arrived at my door. here's the kicker, since the ultra is made in new zealand, and the mounts were not available in the US they sent me replacement mounts directly from ocean kayak new zealand! that's kick ass customer service!!
in the package was a little note:
"with compliments"
John Ingram
Operations Co-Ordinator
thank you Mr. Ingram. and thanks ocean kayak for the great customer service.
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