You guys did the right thing. Often people dont want to ask for help even in a dire situation due to pride or whatever reason. This time the person was unable to communicate their needs. One sided weakness or paralysis is a tell tale sign of a stroke. Often the speech will be slurred and the face will droop as well. A simple test is to ask someone to raise their eyebrows. It is very evident with fine muscles such as those in the face or hand. I have been working on an ambulance since 2004 and have seen countless people having strokes. When it comes to getting help for them time is tissue in this case brain tissue. Which cannot grow back. I applaud you for helping this person. You might have saved this persons quality of life for the rest of their natural life. Sometimes it takes courage to intervene with a stranger so thanks for stepping up big! On another note please do your best to find out who the instructor was for that class and write as many letters as you can to whomever the licensing agency is for that area to ensure this is investigated. If this person suffered a stroke and was being ignored by staff that is a serious issue which requires some teaching for the instructor in first aid.
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"It depends on what the meaning of the words 'is' is." –Bill Clinton
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